Strategic Operations Manager

1 week ago


solapur, India beBeeManager Full time

Job Title: Strategic Operations ManagerWe are seeking an experienced and skilled Strategic Operations Manager to join our esteemed clients in Nagpur.Experience in General Insurance, Life Insurance, Pension Insurance, and Insurance Domain is a must.A minimum of 7 years of experience in operations management is required.Key Responsibilities:Leadership RoleManage and lead a team of 100+ FTEs as part of customer service operations.Provide strategic direction to the team to ensure assured and best-in-class delivery.Strategic FocusDrive the offshore solution with focus on including the right elements that will enable on-time and quality delivery.Resource ManagementResponsible for identifying, recruiting, and resource utilization.CollaborationLiaise with Business Users for requirements across different lines of business.Service DeliveryManaging and driving the overall service delivery of the program through other channels.GovernanceKey contact for all levels of governance forums.AdherenceResponsible for complete adherence to Program Level SOW.Process ImprovementBusiness process re-engineering and optimization.Join us within 30 days.



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