Customer Service Associate

1 week ago


salem, India beBeeCommunication Full time

Customer Service Associate Job SummaryThis role involves providing exceptional customer support by answering inquiries, resolving issues, and ensuring a positive customer experience.Key responsibilities include communication via phone, email, chat, or in-person, requiring strong problem-solving skills and professionalism.Primary Responsibilities:Respond to customer inquiries in a timely manner via phone, email, or chat.Provide accurate information regarding products and services.Handle customer complaints and provide solutions.Issue Resolution:Identify customer needs and provide the best possible resolution.Escalate complex issues to supervisors when necessary.Follow up with customers to ensure issues are resolved.Documentation & Reporting:Maintain detailed records of customer interactions in CRM systems.Update customer accounts and process orders, returns, or requests.Generate reports as needed.Product Knowledge:Stay updated on company products and new launches.Understand and communicate product information clearly to customers.Team Collaboration:Coordinate with sales, operations, and technical teams to resolve customer issues.Participate in team meetings, training, and performance reviews.



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