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Customer Success Consultant

2 weeks ago

bharatpur, India beBeeCustomerSuccess Full time

Job Title: Customer Success ConsultantWe are seeking a highly motivated and result-driven Customer Success Consultant to join our team.This role is ideal for individuals who possess excellent communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment.The primary responsibility of this position is to ensure seamless customer interactions and resolve any issues that may arise during the sales process.This includes:Making outgoing calls to potential customers to schedule high-quality leads for sales.Identifying customer needs, clarifying information, researching every issue, and providing solutions and/or alternatives.Seizing opportunities to upsell services when they arise.Following up with potential customers in a timely manner if necessary.Managing a large number of outbound calls in a timely manner.Documenting all call information in the CRM according to standard operating procedures.Meeting personal/team qualitative and quantitative targets.To be successful in this role, you will require strong knowledge of Livspace services to identify customer needs when qualifying them. Additionally, you must demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or service increase customer satisfaction and revenue.You will also need to apply a superlative customer experience attitude on all interactions, establish a positive rapport, and create brand awareness.Apart from these core responsibilities, you will be required to schedule Experience Centre visits with our design team as per defined process, follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints, and make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.Required Skills and Qualifications:A graduate in any stream (10+2+3 regular education)0-1 yrs of relevant experience in Telesales, Inside sales or similarFamiliar with CRM & cloud telephony systems and practicesCustomer focussed and adaptable to different personality typesAbility to multitask, set priorities and manage time effectivelyPossess previous experience in a call centre dealing with Indian consumersSuperior listening, verbal, and written communication skillsProficient in spoken English with proper grammar & fluencyLanguage prerequisites : English - Hindi, English - Marathi , English - Kannada , English - Telugu/TamilBenefits:This role offers a unique opportunity to grow your career in a dynamic and supportive environment. As a Customer Success Consultant, you will have the chance to develop your skills and expertise while making a real impact on our customers' success.Others:We are committed to creating a diverse and inclusive workplace culture that values innovation, collaboration, and continuous learning.