Remote Technical Assistance Expert

2 days ago

kanpur, India beBeeSupport Full time

Technical Support Specialist Role OverviewThis role involves providing technical assistance to customers over a remote connection.Key Responsibilities:Gain knowledge of assigned customers' environments to better understand their needs.Document and verify problems reported by customers.Utilize tools, resources, and documentation to troubleshoot and resolve issues.Collaborate with additional resources when necessary to ensure effective problem resolution.Communicate consistently with management, peers, and account teams in support of customer satisfaction.The ideal candidate will have a strong understanding of PCs, Networks, OS platforms, databases, telephony, software applications, and ACDs. They must also be able to learn complex software quickly and possess excellent customer service and teamwork skills.A minimum of two to three years of relevant work experience supporting customers in a technical environment or equivalent college-level coursework is required. Some travel, after-hours, or on-call work may be needed, as well as flexibility with scheduling including weekends.

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