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Level 2 Support Engineer Intern

2 months ago

bangalore, India CultYvate Full time

Job Title: Level 2 Support Engineer Intern

Department: IT / Technical Support

Location: Jayanagar 4^th Block, Bangalore

Reports To: Team Lead - Operations

Internship Duration: 1 Year

Stipend: 15,000 Per month

About Cultyvate:

Cultyvate is an innovative company that provides cutting-edge solutions in the agricultural sector, leveraging technology to enhance productivity and sustainability. We are looking for passionate and motivated Level 2 Support Engineer Interns to join our technical support team. This internship will offer you hands-on experience in supporting agricultural technology solutions, troubleshooting technical issues, and interacting with customers to ensure smooth operational flow.

Position Overview:

As a Level 2 Support Engineer Intern, you will be responsible for providing advanced technical assistance to users and internal teams. This role requires a deep understanding of agricultural technologies, engineering solutions, and problem-solving abilities to support our product users effectively. The ideal candidate will be from an Engineering or Agriculture background with a keen interest in technology and support functions.

Key Responsibilities:

- Provide advanced troubleshooting and support for technical issues.
- Collaborate with the Level 1 Support team to resolve escalated technical issues in a timely manner.
- Work closely with the product development and IT teams to identify and solve system bugs or issues affecting customers.
- Document technical issues and solutions in the internal knowledge base for future reference.
- Assist in configuring, testing, and deploying system updates or new features.
- Communicate effectively with clients, providing updates on the status of their issues and solutions.
- Participate in internal training sessions to improve product knowledge and technical skills.
- Assist in monitoring and maintaining product performance and system health.
- Contribute to internal process improvements and recommend solutions to improve customer satisfaction and efficiency.

Learning Opportunities:

- Gain hands-on experience in technical support and troubleshooting for products used in the agriculture sector.
- Opportunity to work with a dynamic team of engineers and support professionals.
- Exposure to the latest agricultural technologies and solutions.
- Mentorship and guidance from experienced technical support leaders.

How to Apply: Interested candidates can send their resumes to sneha@cultyvate.com