Customer Success Specialist

About us- A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, Mc Kinsey and many others....

Key Responsibilities: ● Client Relationship Management: ○ Serve as the main point of contact for assigned enterprise clients. ○ Develop deep, strategic relationships with key stakeholders, including C-level executives. ○ Understand client goals and objectives, and align our solutions to meet their needs. ● Onboarding & Implementation: ○ Oversee...

About the RoleWe are looking for a highly skilled Customer Support Specialist to join our team. As a key member of our support staff, you will be responsible for managing customer conversations across tickets, chats and calls with care and precision.This is not a pure communication role. You will be responsible for the resolution, not just the response....

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