AVP - Operations Technical Learning & Training [T500-20119]

About Us: MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges. MUFG Global Service Private Limited: Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific. Operations technical learning specialist, assistant vice president Job Summary: The Operations Technical Learning Specialist will develop and execute internal learning programs on the Business Process Management team. This position will positively impact the entire department by collaborating with management, product managers, and Subject Matter Experts (SMEs). Responsible for designing and facilitating technical training for all key systems and tools, product/launch enhancements, new hire, and ongoing learning needs. This position will use scalable solutions and quantifiable metrics rolling into an Executive Dashboard to demonstrate a change in behavior or lift. Major Responsibilities: 75% Develop Training Content and Facilitate a “world class” training experience. Using proven advanced instructional design and adult learning skills you will design, develop, facilitate, execute, and measure technical learning programs that support business strategies to internal Operations employees. Content may include product launches / enhancements, process documentation updates, data quality, new hire onboarding, proprietary systems, and tools to develop appropriate curricula. Training delivery methods include WebEx webinars, Teams, classroom facilitation, virtual learning, and eLearning using Articulate 360 and Camtasia. Assess program effectiveness using relevant metrics, and correlate metrics with the learning objectives. Use results to report on trends and continuously improve quality. Research and implement competitive learning methodologies, delivery methods, and technologies that boost adult learning engagement and retention sharing with team members. Manage training-related resources in various libraries (WebEx, Jive, SharePoint, Teams, etc.). Manage potential risks related to access to learning content, and implement controls as needed. Abide by Bank’s policies regarding data security and privacy. Create and manage curriculums for our internal LMS called LEAP. 25% Effective Partnering, Team Building, Professional Stature: Consult with subject experts and other colleagues to foster a collaborative learning and engaging environment. Leverage best practices and knowledge of other partners for overall bank success. Communicate respectfully, regularly, and effectively. Remain flexible to changing priorities handling multiple projects at a time in a fast-paced environment. Able to work independently yet function well within a national team. Partner with Talent Development and Learning to leverage soft skills, DEI, and other non-technical content. Establish and maintain high standards of presentations, communications and follow- through. Utilize applicable online resources (e.g., ATD, CEB Leadership & Development, Brandon Hall, etc.) for research and best practices. Enter metrics accomplished through learning into a team Dashboard given to Senior Management monthly. Committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. Qualifications: Requires a bachelor’s degree or equivalent work experience plus 2-3 years of instructional design skills. Excellent facilitation skills that foster engagement in a web-based or in-person environment are required. The ability to quickly troubleshoot technical issues is a must. Attention to detail, sense of urgency, and consistent follow-through are highly critical skills. A thirst and openness to learn new technical systems is critical to success in this role. Proven track record of superior communication skills including the ability to explain complex technical concepts to non-technical users. Strong ability to analyze reports and documentation. Technical skills: MUST have advanced proficiency in Microsoft Office 365 (especially Excel and PowerPoint). Preferred to have some knowledge of Articulate 360 (Storyline and Rise are most often used), Salesforce (Service Cloud), Webex, Camtasia, and/or SharePoint. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.