Retail General Manager
3 weeks ago
*Position Title: General Manager (GM)*
*Location:* Rwanda
*Industry:* Retail (Supermarket/Hypermarket)
*Reports To:* Chief Executive Officer (CEO)
*Position Summary:*
We are seeking an experienced and dynamic General Manager (GM) to lead our retail operations in Rwanda. The ideal candidate will have extensive retail experience, significant international exposure, and a positive, open-minded attitude. This role requires a strategic leader who can drive growth and ensure operational excellence.
*Key Responsibilities:*
- *Leadership and Management:* Provide strategic direction and leadership to the entire retail team, ensuring the achievement of business goals and objectives.
- *Operational Oversight:* Oversee daily operations, ensuring efficiency, effectiveness, and adherence to company policies and standards.
- *Market Expansion:* Develop and implement strategies for market penetration and expansion within Rwanda and potentially other regions.
- *Financial Management:* Manage budgets, financial planning, and cost control to meet financial targets and improve profitability. Take responsibility for the P&Ls at the country and store levels.
- *Customer Experience:* Ensure exceptional customer service and satisfaction across all retail outlets.
- *Staff Development:* Mentor and develop a high-performing team, fostering a culture of excellence and continuous improvement.
- *Compliance and Standards:* Ensure all operations comply with local regulations and company standards.
- *Reporting:* Provide regular reports to senior management on performance, challenges, and strategic initiatives.
*Mandatory Criteria:*
- *Experience:* Minimum of 15 years in retail (supermarkets/hypermarkets); significant personal development within the sector.
- Preferably previous GM experience; high-potential candidates without GM experience may be considered.
- Significant international experience, preferably in Africa.
- *Languages:* Proficiency in English and French.
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