Sales Operations Administrator

Who We Are:CrashPlan provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers, on endpoint devices, and in SaaS applications, CrashPlan's solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide. From ransomware recovery and breaches to migrations and legal holds, CrashPlan's suite of products ensures the safety and compliance of your data without disruption.What You Will Be DoingWe are recruiting for a Sales Operations Administrator to join our team in a helpdesk support capacity. In this role, you will serve as the primary point of contact for Sales Team requests, troubleshooting issues, and providing operational support within Salesforce and other GTM tools. While you won't perform administrative configuration work, knowledge of Salesforce administration and CPQ functionality is essential for effectively diagnosing problems, understanding system limitations, and escalating complex issues appropriately. You will work closely with our Sales, Accounting, and Business Enablement teams to provide timely resolution and identify process improvements.Key ResponsibilitiesPrimary helpdesk support for sales operations requests, responding effectively and in a timely manner in accordance with established SLAsTroubleshooting Salesforce and CPQ issues using platform knowledge to diagnose problems and provide solutions or appropriate escalationCross-functional support for order processing and lead conversions/account creation requestsPartnering with Sales, Accounting, Finance, and Legal teams to facilitate complex quote reviews and ensure accuracyUser support and training for sales team on systems and processesCustomer issue research and resolution using system knowledge to identify root causesIntake and triage of sales operations requests, determining priority and routing appropriatelyCompleting data entry and validation tasks while ensuring data integrityWorking cross-departmentally to identify and recommend sales process improvementsTesting support for new SKUs or enhancements to our Salesforce instanceProviding day-to-day operational support to sales and finance functionsWhat You Bring Required Qualifications:Bachelor's Degree in Business Administration, Finance, Accounting or related discipline and/or equivalent experience3+ years of experience in a helpdesk or user support role, including Salesforce experienceWorking knowledge of Salesforce administration sufficient for troubleshooting and user supportAdvanced level proficiency in MS Excel (pivot tables, vlookups, macros, if/then, etc)Ability to communicate complex technical issues to a wide range of audiencesPreferred QualificationsPrevious experience in a SaaS environmentCPQ (Configure, Price, Quote) platform knowledge for troubleshooting quoting issuesKnowledge of sales processes and revenue operationsWork EnvironmentOn-site with some flexibilityAlternate Saturday working scheduleTypical working hours will be 11am - 5pm IST in office, then finishing up with a few additional hours remotely at home CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer.