Skyjumper Sports and Amusements Pvt Ltd | Customer Relations Manager | india
2 weeks ago
About Us:
SkyJumper Sports and Amusements Pvt Ltd is the fastest-growing Indoor Amusement Center chain that brings families and friends fun, excitement, and memorable experiences. We pride ourselves on delivering high-quality service under the brands “SkyJumper Trampoline Park” and “SkyJumper GoBananas” across 16 locations within 13 cities, with attractions including a Trampoline Park, Soft Play, Bowling, Laser Tag, and more.
We are seeking a proactive and customer-focused Customer Relationship Manager to join our team and oversee customer satisfaction, parties, and events at one of our vibrant locations.
Job Overview:
As the Customer Relationship Manager, you will be key in ensuring all guests have a positive, memorable experience at our center. You will handle customer inquiries, coordinate special events, and manage party bookings, ensuring every event is smooth and seamless. This role requires a detail-oriented, enthusiastic individual who is passionate about creating exceptional guest experiences.
Key Responsibilities:
· Customer Experience Management: Act as the primary point of contact for all customer inquiries, feedback, and issues, ensuring a prompt and positive response to foster customer loyalty.
· Event & Party Coordination: Manage all aspects of party and event bookings, including planning, setup, guest communication, and post-event follow-up to ensure client satisfaction.
· Relationship Building: Build strong relationships with guests, creating a welcoming and engaging environment that encourages repeat visits and referrals.
· Staff Coordination: Work closely with the operations and floor teams to ensure adequate staffing, setup, and readiness for events and support with staff training on customer service standards.
· Sales & Revenue Generation: Drive event and party bookings by actively engaging potential clients, presenting attractive packages, upselling additional services, and working with marketing to promote offerings.
· Complaint Resolution: Handle customer complaints or issues effectively, working with the center team to find swift and satisfactory resolutions.
· Record Keeping & Reporting: Maintain accurate records of bookings, customer feedback, and event outcomes, providing regular updates and insights to management
Qualifications:
- Bachelor’s degree in Hospitality, Event Management, Marketing, or a related field (preferred).
- 2+ years of experience in customer relationship management, event planning, or guest services, ideally within the hospitality, retail, or entertainment sectors.
- Strong interpersonal skills with the ability to communicate effectively (English and Hindi) with customers and team members alike.
- Exceptional organizational skills with attention to detail and the ability to manage multiple events and bookings simultaneously.
- Sales-oriented mindset with a passion for driving bookings and promoting customer loyalty.
- Problem-solving abilities with a focus on finding solutions that enhance the guest experience.
- Flexibility to work weekends, holidays, and peak times as required.
What We Offer:
- Competitive salary and performance-based bonuses (Monthly CTC Range Rs. 30k to 40K + Yearly Bonus + Applicable incentives)
- Opportunities for growth and career advancement
- A vibrant, fun, and collaborative work environment
- Employee discounts on all attractions and activities
How to Apply:
Interested candidates are invited to send their resume and cover letter to [hr@skyjumpertp.com] with the subject line “CRM Application – [Your Name]." Please include any relevant experience that makes you the perfect fit for this exciting role.
Join Our Team
At SkyJumper Sports and Amusements Pvt Ltd, we’re committed to delivering a world-class entertainment experience. If you’re passionate about creating memorable moments and are ready to lead a team of dynamic individuals, we’d love to hear from you
-
india Skyjumper Sports and Amusements Pvt Ltd Full timeAbout Us: SkyJumper Sports and Amusements Pvt Ltd is the fastest-growing Indoor Amusement Center chain that brings families and friends fun, excitement, and memorable experiences. We pride ourselves on delivering high-quality service under the brands “SkyJumper Trampoline Park” and “SkyJumper GoBananas” across 16 locations within 13 cities, with...
-
india Skyjumper Sports and Amusements Pvt Ltd Full timeAbout Us: SkyJumper Sports and Amusements Pvt Ltd is the fastest-growing Indoor Amusement Center chain that brings fun, excitement, and memorable experiences to families and friends. We pride ourselves on delivering high-quality service under the brand name “SkyJumper Trampoline Park” and “SkyJumper GoBananas” across 16 locations within 13 cities...
-
india Skyjumper Sports and Amusements Pvt Ltd Full timeAbout Us: SkyJumper Sports and Amusements Pvt Ltd is the fastest-growing Indoor Amusement Center chain that brings fun, excitement, and memorable experiences to families and friends. We pride ourselves on delivering high-quality service under the brand name “SkyJumper Trampoline Park” and “SkyJumper GoBananas” across 16 locations within 13 cities...
-
Center Manager
5 days ago
India Skyjumper Sports and Amusements Pvt Ltd Full timeAbout SkyJumper Sports and Amusements Pvt LtdSkyJumper Sports and Amusements Pvt Ltd is a leading Indoor Amusement Center chain that delivers high-quality entertainment experiences to families and friends. With 16 locations across 13 cities, our brand encompasses SkyJumper Trampoline Park and SkyJumper GoBananas.We are seeking an experienced Center Manager...
-
india Skyjumper Sports and Amusements Pvt Ltd Full timeAbout Us: SkyJumper Sports and Amusements Pvt Ltd is the fastest growing Indoor Amusement Center chain that brings fun, excitement, and memorable experiences to families and friends. We pride ourselves on delivering high-quality service under the brand name “SkyJumper Trampoline Park” and “SkyJumper GoBananas” across 16 locations within 13 cities...
-
india Skyjumper Sports and Amusements Pvt Ltd Full timeAbout Us:SkyJumper Sports and Amusements Pvt Ltd is the fastest growing Indoor Amusement Center chain that brings fun, excitement, and memorable experiences to families and friends. We pride ourselves on delivering high-quality service under the brand name “SkyJumper Trampoline Park” and “SkyJumper GoBananas” across 16 locations within 13 cities with...
-
Customer Relationship Manager
3 weeks ago
India Skyjumper Sports and Amusements Pvt Ltd Full timeAbout Us: SkyJumper Sports and Amusements Pvt Ltd is the fastest-growing Indoor Amusement Center chain that brings families and friends fun, excitement, and memorable experiences. We pride ourselves on delivering high-quality service under the brands “SkyJumper Trampoline Park” and “SkyJumper GoBananas” across 16 locations within 13 cities with...
-
Front Office Executive
1 week ago
India Skyjumper Sports and Amusements Pvt Ltd Full timeAbout Us: SkyJumper Sports and Amusements Pvt Ltd is the fastest growing Indoor Amusement Center chain that brings fun, excitement, and memorable experiences to families and friends. We pride ourselves on delivering high-quality service under the brand name “SkyJumper Trampoline Park” and “SkyJumper GoBananas” across 16 locations within 13 cities...
-
india Gaurav Pvt. Ltd. Full timeCompany Description Gaurav Pvt Ltd, an esteemed presence in Jaipur's real estate realm for over four decades, specializes in crafting premium plots and innovative townships. With a steadfast commitment to sustainable practices and customer-centric principles, the company sets itself apart by prioritizing excellence over volume. Role Description This is a...
-
india Gaurav Pvt. Ltd. Full timeCompany Description Gaurav Pvt Ltd, an esteemed presence in Jaipur's real estate realm for over four decades, specializes in crafting premium plots and innovative townships. With a steadfast commitment to sustainable practices and customer-centric principles, the company sets itself apart by prioritizing excellence over volume. Role Description This is a...
-
india King Sports Management Full timeCompany Description King Sports Management is a FIFA-licensed sports management company that specializes in representing and promoting top football talent globally. We have a strong presence in the Indian football ecosystem, with a network of players competing in the Indian Super League (ISL). Our expertise also extends to the European market, where we...
-
india King Sports Management Full timeCompany Description King Sports Management is a FIFA-licensed sports management company that specializes in representing and promoting top football talent globally. We have a strong presence in the Indian football ecosystem, with a network of players competing in the Indian Super League (ISL). Our expertise also extends to the European market, where we...
-
india Infopace Management Pvt Ltd Full timeCompany DescriptionInfopace Management Pvt Ltd is India's First strategic Change management company that specializes in People and Strategic Transformations, Leadership and Innovation. They offer management services through behavioral interventions, assessment tools, and growth roadmap solutions in various sectors including Education, Healthcare, Energy,...
-
india Infopace Management Pvt Ltd Full timeCompany DescriptionInfopace Management Pvt Ltd is India's First strategic Change management company that specializes in People and Strategic Transformations, Leadership and Innovation. They offer management services through behavioral interventions, assessment tools, and growth roadmap solutions in various sectors including Education, Healthcare, Energy,...
-
Tiger 5 sports | Sports Facility Manager | india
2 weeks ago
india Tiger 5 sports Full timeCompany DescriptionTiger 5 sports is a sports infra development and management startup with multiple locations across Bangalore providing sports courts for recreational as well as professional players.Role DescriptionThis is a full-time on-site role as a Sports Facility Manager at Tiger 5 sports - Dairy circle in Bengaluru. The role involves managing the...
-
india Transtech Equipments Pvt. Ltd. Full timeCompany DescriptionTranstech Equipments Pvt. Ltd., based in Kolkata, India, is a family-owned business specializing in industrial automation and energy efficiency solutions. Our products and services aim to enhance uptime, reliability, and productivity across various industries. With a focus on Industry 4.0, we are committed to reducing carbon footprint and...
-
india Transtech Equipments Pvt. Ltd. Full timeCompany Description Transtech Equipments Pvt. Ltd., based in Kolkata, India, is a family-owned business specializing in industrial automation and energy efficiency solutions. Our products and services aim to enhance uptime, reliability, and productivity across various industries. With a focus on Industry 4.0, we are committed to reducing carbon footprint...
-
india Transtech Equipments Pvt. Ltd. Full timeCompany Description Transtech Equipments Pvt. Ltd., based in Kolkata, India, is a family-owned business specializing in industrial automation and energy efficiency solutions. Our products and services aim to enhance uptime, reliability, and productivity across various industries. With a focus on Industry 4.0, we are committed to reducing carbon footprint...
-
india Altos Engineers Pvt Ltd. Full timeCompany Description Altos Engineers Pvt Ltd, located in Gurugram, is a leading manufacturer & exporter in India known for delivering high-quality products and excellent service. The company values customer satisfaction by meeting their actual needs and wants through top-notch professionals and infrastructure. Role Description This is a full-time on-site role...
-
india Altos Engineers Pvt Ltd. Full timeCompany Description Altos Engineers Pvt Ltd, located in Gurugram, is a leading manufacturer & exporter in India known for delivering high-quality products and excellent service. The company values customer satisfaction by meeting their actual needs and wants through top-notch professionals and infrastructure. Role Description This is a full-time on-site role...
