Insight Global | Voice Engineer | chennai
2 weeks ago
Position: Call Center Voice Engineer
Opening: 1
Duration: 24-month contract
Start Date: ASAP
Location: Onsite 50% of the month in Chennai, India
600-840Rupees / HR
Insight Global is looking for a Call Center Voice Engineer to support one of our clients out of Chennai, India. This engineer will be joining the team to support their Contact Center As A Service project assisting in their cloud migration. This engineer will work closely with business stakeholders to understand the customer journey and support the migration to their new Conversational AI platform solution.
Must haves:
- 5+ years of experience in working on CCaaS Voice flows development
- Experience with Nice CXOne IVR application development
- Experience with Conversational AI / Voicebots using Google Dialog flow CX or Omilia
- Experience migrating a cloud solution
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