Telecaller - Females

2 weeks ago

hyderabad, India Gamut HR Solutions Full time

Company OverviewGamut HR Solutions, based in Hyderabad, is focused on matching candidates with the right job opportunities. With a small team of 2-10 employees, the company is dedicated to providing personalized employment solutions. More about us can be found at Job OverviewWe are seeking a dedicated Telecaller (Females) in Hyderabad for a full-time position at a junior level. Candidates should have 1 to 3 years of experience. This role requires expertise in managing customer interactions and handling inquiries effectively.Qualifications and SkillsMinimum of 1 year experience working in a telecalling or customer support role.Proficiency in Customer Relationship Management (CRM) Software to efficiently manage customer data.Product Knowledge is a must to effectively communicate the features and benefits of our offerings. (Mandatory skill)Excellence in Active Listening to adequately comprehend customer needs and queries. (Mandatory skill)Strong Effective Communication Skills to engage with clients and express information clearly.Persuasive Speaking Skills to convincingly explain services and resolve customer objections.Solid grasp of Objection Handling to maneuver through customer concerns adeptly. (Mandatory skill)Data Entry Accuracy is crucial for maintaining detailed and error-free client records.Time Management skills to handle multiple calls and tasks within prioritized timelines.Roles and ResponsibilitiesInitiate outbound calls to potential clients to introduce and sell company products and services.Listen actively to customer requests and inquiries, providing accurate and timely information.Manage and resolve customer complaints with a focus on exceptional service standards.Maintain and update customer databases with detailed call information and outcomes.Collaborate with team members to improve the calling process and share effective practices.Achieve weekly and monthly sales targets by following up on leads and closing sales.Provide product and service-related information with clarity and confidence to build customer trust.Identify and document customer needs, preferences, and issues for process enhancements.

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    1 week ago

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