Technical Support Specialist

1 day ago


Tirupati, India beBeeHelpDesk Full time

Technical Support SpecialistALiando is seeking a skilled professional to provide technical assistance to users via various communication channels.Provide initial support through phone, email, chat, or ticketing systems.Monitor tools and diagnose incidents to ensure prompt resolution.Elevate unresolved issues to higher-level support teams.Key Responsibilities:Login all incidents and actions in the IT service management system.Track and follow up on open tickets until closure.Maintain accurate records of incidents and troubleshooting procedures.Contribute to knowledge base development and standard operating procedures.Essential Qualifications:Excellent verbal and written communication skills.Strong analytical and problem-solving abilities.Ability to work under pressure and manage multiple tasks efficiently.Collaboration and teamwork with other support levels.A high degree of attention to detail and accuracy in documentation.Willingness to learn and grow within IT infrastructure and service management.Vocational training or a Bachelor's degree in Computer Science, Information Systems, or a related field.Familiarity with ticketing tools, such as Jira Service Desk, is an advantage.



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