Cloud Contact Center Expert

2 weeks ago


bareilly, India beBeeConsultant Full time

Cloud Contact Center Consultant Job DescriptionThis is a challenging opportunity to work as a Cloud Contact Center Consultant for a major fintech client. You will be responsible for leading the setup and configuration of cloud contact center environments, working with business teams to gather requirements, and building backend integrations using APIs.We are seeking someone with strong hands-on experience in cloud contact centers and a solid background in consulting.The ideal candidate should have played a consulting role in previous cloud modernization or migration projects and must be confident working with both technical teams and business stakeholders.Responsibilities:Lead the setup and configuration of cloud contact center environmentsWork with business teams to gather requirements and translate them into technical designsBuild backend integrations using APIsIntegrate cloud contact centers with CRM and support systemsSupport user testing, deployment, and documentationTroubleshoot issues and improve existing workflowsAbout UsA leading provider of cloud contact center solutions is seeking talented professionals to join its mission. Our team has extensive experience in implementing cloud contact center solutions and we are looking for experts to help us deliver exceptional customer experiences.



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