Product Support Expert

2 weeks ago


pushkar, India beBeeTechnical Full time

Technical Support Specialist Role OverviewAs a key member of our technical team, you will be responsible for delivering exceptional customer support by assessing and resolving product or system issues in a timely manner. Your expertise will encompass debugging, tracking, and analyzing the root cause of problems impacting hardware, network, and storage resources.Key Responsibilities:Engage with clients through live troubleshooting sessions via telephone, email, or live chat to provide level 1/2 support for a wide range of products.Lead and manage incidents to resolution, whether reported reactively by customers or proactively through monitoring tools.Adhere to incident severity standards, escalating unresolved incidents to Tier 3 when necessary.Collaborate with engineering departments to relay technical information to customers in a clear, non-technical language if required.Maintain regular communication with customers regarding incident resolution efforts.Required Skills and Qualifications:Excellent problem-solving and analytical skills.Strong communication and interpersonal skills.Ability to work effectively in a fast-paced environment.Familiarity with cloud solutions, software installation, and release updates.Good understanding of hardware components, including processing, networking, and storage.Benefits:Opportunity to work on diverse technical projects.Collaborative and dynamic work environment.Ongoing training and development opportunities.



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