Technical Expert Solutions Specialist

1 week ago


pushkar, India beBeeExpert Full time

Job TitleSenior Technical Support Engineer Job DescriptionAs a seasoned technical professional, you will provide advanced support and product expertise to our customers. You will collaborate with a global team and participate in customer-facing calls to communicate progress updates, action plans, and resolution details.8+ years of experience in Java support, software services, and system administration for a large end-user community.Experience with operating systems (e.g., Linux, OS X, and Windows).Subject Matter Expertise in multiple Atlassian products, identifying knowledge opportunities when new technologies are included, and multiplying the knowledge within the team.Internal expert communicating with customers at an executive level on in-depth technical details, progress, and next steps.Solving complex tickets, summarizing causes, recommending solutions, and escalating when necessary.Customer champion by being the voice of the customer.Coach others on technical, soft skills, and behavioral interviews.Assisting global teammates in driving long-running tickets in your areas of expertise to resolution. Required Skills and QualificationsOur ideal candidate has extensive experience in Java support, software services, and system administration. They have a strong understanding of operating systems (e.g., Linux, OS X, and Windows). The Subject Matter Expert must be able to identify knowledge opportunities and multiply knowledge within the team. Additionally, they must possess excellent communication skills to effectively communicate with customers at an executive level. What We OfferAs a Senior Technical Support Engineer, you will be part of a dynamic team working on complex technical issues. You will have the opportunity to work with a global team and develop your technical skills.



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