NICE Engineer

4 days ago

pune, India Zensar Technologies Full time

Job DescriptionNICE CXone EngineerRequired QualificationsMinimum 3 years of experience with NICE CXone and Studio.Proven ability to build and maintain complex call flows using Studio.Strong understanding of NICE CXone architecture and modules.Experience implementing NICE CXone across multiple business units or departments.Familiarity with CXone APIs, integrations, and custom development.Excellent analytical and problem-solving skills.Strong communication and collaboration abilities.Key ResponsibilitiesStudio Expertise:Design and implement advanced call flows using NICE Studio, including custom logic and Studio actions.Develop tailored solutions to meet complex business requirements using Studio's full capabilities.Platform Implementation & Optimization:Execute configuration and deployment of NICE CXone features across multiple business units.Evaluate and implement new NICE capabilities to improve customer experience and operational efficiency.Ensure platform scalability, reliability, and alignment with business goals.Cross-Business Support:Understand and adapt NICE CXone configurations for diverse business needs and operational models.Collaborate with internal stakeholders to translate business requirements into technical solutions.System Management:Maintain and optimize NICE CXone components including ACD, IVR, routing, and integrations.Monitor system performance and proactively identify areas for improvement.

  • NICE Engineer

    4 weeks ago

    Pune, India Zensar Technologies Full time

    Job Description Job Description NICE CXone Engineer Required Qualifications - Minimum 3 years of experience with NICE CXone and Studio. - Proven ability to build and maintain complex call flows using Studio. - Strong understanding of NICE CXone architecture and modules. - Experience implementing NICE CXone across multiple business units or departments. -...

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