Senior Storage Engineer

1 day ago

Navi Mumbai, Maharashtra, India QualityKiosk Technologies Pvt. Ltd. Full time

L3: Lead Storage Engineer // 7-9 Years+

Responsibilities -

  • Leading & Mentoring team of L1/L2 storage engineers in Data Center 24*7 environment.
  • Monitoring - Dashboard, Alerts, Incidents, Etc.
  • Reports QA (Checker)
  • Coordinate with different teams on alerts
  • Prepare and maintain team roster
  • Manage timely escalations
  • Maintain escalation matrix
  • Maintain monitoring scope & coverage
  • Help Teams in resolving technical issues & coordinating with OEM on escalations
  • Follow-up for long pending Tickets & calls
  • Participate in daily monitoring call and discuss all critical alerts & observations
  • Consolidate and reconcile rule changes on firewalls, compare (audit) same with ServiceNow change request, Analyse and highlight gaps on daily basis.
  • Optimize storage alerts with identification and segregation of false, non-actionable & actionable alerts
  • Coordinate with monitoring tools team & vendor for anomalies, threshold changes, missing devices, reachability issues
  • participate in finding out RCA's, writing postmortems (report) of critical incidents.
  • Additional activities/initiatives to take DC Storage monitoring to next level
  • Coordinate with tool admins to Ensure Devices, new inductions and De-Inductions included in monitoring tools.
  • Maintain missed alerts registry
  • Coordinate with Storage PM for smooth project execution

Skill Requirements -

  • 7-9 Years plus experience in storage domain
  • Experience on Storages belonging to IBM, NetApp, Hitachi, HPE(Nimble, 3PAR, Primera), DELL\EMC.
  • Experience and troubleshooting knowledge on Brocade SAN switches
  • Understanding of overall Storage, SSD, RAID, NAS & SAN switch architecture and consepts.
  • Knowledge on Storage vendors OEM monitoring tools.
  • Knowledge on SANnav, stor2rrd or Hitachi HyperOps storage monitoring tools
  • Basic Knowledge of ServiceNow Ticketing
  • Exposure on troubleshooting SAN Storage incidents\Issues.
  • Strong interpersonal, written, and oral communication skills.
  • Experience working in a team-oriented, collaborative environment.
  • Good knowledge on Excel(for preparing reports).
  • Highly self-motivated and directed, with keen attention to detail.
  • ITIL or any storage product certification preferred

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