Cafe Service Leader

24 hours ago

hubballi, India beBeeOperations Full time

Cafe Operations ManagerThe primary objective of this role is to oversee the daily operations of a cafe, ensuring seamless service delivery to guests. Key Responsibilities: Greet and welcome guests upon arrival, escorting them to their tables and assisting with menu scanning. Enable efficient ordering by providing menus and attending to guest needs in a timely manner. Maintain cleanliness and tidiness of dining areas to ensure an excellent customer experience. Collaborate with kitchen staff to guarantee prompt order delivery, adhering to high standards of food safety and hygiene. Upsell special offers and professionally handle customer grievances, focusing on resolution and satisfaction. Develop and implement strategies to enhance operational efficiency and improve overall service quality. Requirements and Qualifications Diploma in hospitality or hotel management is highly desirable, along with relevant certifications in food safety and customer service. A minimum of two years' experience in a hotel, hostel, restaurant, cafe, or quick-service establishment is essential for success in this role. Extensive knowledge of hotel F&B operations, including menu planning, inventory control, and supply chain management, is crucial for driving business growth. Outstanding communication, interpersonal, and time-management skills are necessary for building strong relationships with colleagues, suppliers, and customers. Flexibility to relocate within southern India is required due to potential new openings. Attention to detail is paramount for maintaining exceptional standards of service and food quality.

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