Global Business Transformation Leader

1 day ago

hubballi, India beBeeTransformation Full time

Job TitleWe are seeking a highly skilled Business Transformation Lead to drive strategic transformation initiatives using AI, data science, and Lean Six Sigma methodologies.This exciting opportunity will allow you to lead cross-functional teams to deliver impactful, AI-powered solutions that drive cost-efficiency, process optimization, and innovation across global BPO operations.Lead enterprise-wide transformation programs with a focus on cost reduction, process efficiency, and quality improvement.Align transformation initiatives with strategic business goals, driving measurable outcomes in areas such as productivity, billable utilization, SLA adherence, and key customer experience metrics.About the RoleIn this role, you will be responsible for:Leveraging Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.Collaborating with internal teams to develop AI/ML solutions, proof-of-concepts (POCs), and production-ready deployments.Partnering with business leaders, operations heads, and IT stakeholders to successfully execute transformation initiatives that deliver tangible ROI.RequirementsTo be successful in this role, you will need:Bachelor's degree in engineering, Computer Science, or a related field (Master's preferred).Six Sigma Black Belt certification (mandatory).12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle, from development to deployment and AI governance.Technical Skills & ExpertiseYou should have proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms (e.g., Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs). Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate, is also required. In-depth knowledge of BPO metrics and operational challenges is necessary, especially in areas like Customer Experience (CX), Finance & Accounting (F&A), Risk Management, and Content Operations.

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