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Consultant

2 weeks ago

gautam buddha nagar, India EXL Full time

Responsibilities

  • Conduct a comprehensive review of existing fraud operations processes.
  • Identify gaps, inefficiencies, and potential improvement areas.
  • Develop detailed recommendations for streamlining processes.
  • Create a high-level plan for process improvement.
  • Develop metrics and KPI tracking mechanisms.
  • Assess current training programs and identify knowledge gaps.
  • Design and develop a comprehensive training curriculum.
  • Conduct a skills gap analysis for the current team.
  • Develop talent development strategies.
  • Design performance evaluation criteria specific to fraud analytics and operations.

Qualification & Experience:

  • Any graduate with 4 plus years of experience into fraud operations.
  • Certified Fraud Examiners, data analysts.