IT Service Management Specialist

1 week ago

vijayawada, India beBeeCustomer Full time

Are you a technology professional looking for a challenging role in IT service management?Job Description:As an Information Technology Service Desk professional, you will be the primary point of contact for end-users via phone, chat, and self-service tickets.You will be responsible for qualifying and opening tickets for remediation of events, triaging tickets to respective teams, and regularly updating and following up on tickets in the queue.Key Responsibilities:Qualify and open tickets for remediation of eventsTriage tickets to respective teamsFollow up tickets until closureManage a variety of technically complicated tasks effectivelyExperience in remote support and troubleshooting skillsUnderstanding of basic hardware accessories/devices and peripheralsFlexibility for rotational shiftsExcellent oral and written communication skillsExposure in practicing ITIL standards for infrastructure managementRequired Skills and Qualifications:End-user support, OS troubleshooting, and support (MS office, messengers, outlook, etc.)Able to understand email flow issues internal & externalDemonstrate high customer relationship skills including email etiquetteGood communication skills, follow-up skills, willingness to work in rotational shiftsRemote troubleshooting

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