Lead Quality Assurance Engineer

Role Overview We are looking for an experienced Lead QA Engineer to ensure the quality, performance, and reliability of our e-commerce platforms built on Magento and other custom modules. In this role, you will lead and mentor a team of QA professionals , collaborate with development and product teams , and manage both manual and automated testing efforts to deliver top-quality, high-performing software solutions. Key Responsibilities 1. Leadership & Team Management Lead and mentor a team of QA Engineers, promoting best practices, strong testing strategies, and continuous improvement. Allocate QA resources effectively across projects and ensure timelines are met. Act as the primary QA liaison with product managers, developers, and cross-functional teams. Conduct performance reviews, identify skill gaps, and support professional development within the team. 2. Strategic QA Planning Define and implement a company-wide QA strategy aligned with product and development goals. Build an automation roadmap to streamline repetitive testing and improve efficiency. Establish and monitor QA metrics and KPIs such as defect detection rate, release quality, and test coverage. 3. Process Optimization Continuously assess QA workflows, tools, and processes to drive efficiency and consistency. Develop and enforce QA standards for manual, automation, performance, and security testing. Collaborate with DevOps to integrate automated testing into CI/CD pipelines. 4. Test Planning & Strategy Design and execute comprehensive test plans covering functional, regression, integration, and end-to-end testing. Work closely with development and product teams to ensure full requirement coverage. Prioritize testing based on business risk, feature importance, and release timelines. 5. Manual Testing Perform detailed manual testing of new features, enhancements, and bug fixes. Validate UI/UX, performance, and responsiveness across devices and browsers. Log, track, and document defects clearly to support timely resolution. 6. Automated Testing Design, maintain, and enhance automated test scripts using relevant tools. Integrate automation within CI/CD to support faster, more reliable releases. Identify new automation opportunities to improve test coverage and efficiency. 7. Cross-Platform Testing Conduct compatibility testing across web, mobile, and tablet devices. Ensure consistent performance and user experience across browsers, operating systems, and devices. 8. Performance & Load Testing Partner with DevOps and engineering teams to perform performance, scalability, and load testing. Identify and resolve system bottlenecks to enhance platform stability. 9. Bug Tracking & Reporting Use tools like JIRA or Bugzilla to log and manage defects. Create detailed, reproducible bug reports with relevant evidence. Provide stakeholders with regular testing progress and defect resolution updates. 10. Collaboration with Development & Product Teams Partner with developers to understand system architecture and identify critical testing paths. Participate in sprint ceremonies including planning, daily stand-ups, and retrospectives. Contribute insights to improve QA and development workflows. 11. User Acceptance Testing (UAT) Support product and business teams in planning and executing UAT. Ensure that final releases meet business goals and customer expectations. Track and ensure UAT feedback is resolved before production releases. 12. Continuous Improvement Stay up to date with the latest QA trends, tools, and automation technologies. Continuously refine testing methodologies and practices to enhance overall product quality. Qualifications & Experience Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience). 8+ years of experience in Quality Assurance, preferably in large-scale e-commerce environments. Hands-on experience with Magento or similar e-commerce platforms is an advantage. Essential Skills Proven experience managing QA processes across full SDLC. Strong expertise in creating and reviewing test cases, identifying edge scenarios, and building robust test data. Deep understanding of test coverage and QA lifecycle management. Ability to leverage automation testing tools and frameworks to reduce manual effort. Skilled in defining automation requirements and ensuring 360° QA coverage. Technical Skills Proficiency in manual and automated testing methodologies (unit, integration, regression, UAT). Strong experience with API testing (Postman, SoapUI) and SQL/database testing. Hands-on with Selenium, JUnit, TestNG or equivalent automation tools. Experience in performance/load testing using tools like JMeter or LoadRunner. Familiar with JIRA, TestRail, or similar QA management systems. Knowledge of CI/CD pipelines, agile frameworks, and DevOps collaboration. Understanding of AWS/cloud infrastructure and microservices architecture. Programming experience in Java, Python, or JavaScript. ISTQB or equivalent QA certification is a plus.