Lead Quality Assurance Engineer

Role OverviewWe are looking for an experienced Lead QA Engineer to ensure the quality, performance, and reliability of our e-commerce platforms built on Magento and other custom modules.In this role, you will lead and mentor a team of QA professionals, collaborate with development and product teams, and manage both manual and automated testing efforts to deliver top-quality, high-performing software solutions.Key Responsibilities1. Leadership & Team Management- Lead and mentor a team of QA Engineers, promoting best practices, strong testing strategies, and continuous improvement.- Allocate QA resources effectively across projects and ensure timelines are met.- Act as the primary QA liaison with product managers, developers, and cross-functional teams.- Conduct performance reviews, identify skill gaps, and support professional development within the team.2. Strategic QA Planning- Define and implement a company-wide QA strategy aligned with product and development goals.- Build an automation roadmap to streamline repetitive testing and improve efficiency.- Establish and monitor QA metrics and KPIs such as defect detection rate, release quality, and test coverage.3. Process Optimization- Continuously assess QA workflows, tools, and processes to drive efficiency and consistency.- Develop and enforce QA standards for manual, automation, performance, and security testing.- Collaborate with DevOps to integrate automated testing into CI/CD pipelines.4. Test Planning & Strategy- Design and execute comprehensive test plans covering functional, regression, integration, and end-to-end testing.- Work closely with development and product teams to ensure full requirement coverage.- Prioritize testing based on business risk, feature importance, and release timelines.5. Manual Testing- Perform detailed manual testing of new features, enhancements, and bug fixes.- Validate UI/UX, performance, and responsiveness across devices and browsers.- Log, track, and document defects clearly to support timely resolution.6. Automated Testing- Design, maintain, and enhance automated test scripts using relevant tools.- Integrate automation within CI/CD to support faster, more reliable releases.- Identify new automation opportunities to improve test coverage and efficiency.7. Cross-Platform Testing- Conduct compatibility testing across web, mobile, and tablet devices.- Ensure consistent performance and user experience across browsers, operating systems, and devices.8. Performance & Load Testing- Partner with DevOps and engineering teams to perform performance, scalability, and load testing.- Identify and resolve system bottlenecks to enhance platform stability.9. Bug Tracking & Reporting- Use tools like JIRA or Bugzilla to log and manage defects.- Create detailed, reproducible bug reports with relevant evidence.- Provide stakeholders with regular testing progress and defect resolution updates.10. Collaboration with Development & Product Teams- Partner with developers to understand system architecture and identify critical testing paths.- Participate in sprint ceremonies including planning, daily stand-ups, and retrospectives.- Contribute insights to improve QA and development workflows.11. User Acceptance Testing (UAT)- Support product and business teams in planning and executing UAT.- Ensure that final releases meet business goals and customer expectations.- Track and ensure UAT feedback is resolved before production releases.12. Continuous Improvement- Stay up to date with the latest QA trends, tools, and automation technologies.- Continuously refine testing methodologies and practices to enhance overall product quality.Qualifications & Experience- Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).- 8+ years of experience in Quality Assurance, preferably in large-scale e-commerce environments.- Hands-on experience with Magento or similar e-commerce platforms is an advantage.Essential Skills- Proven experience managing QA processes across full SDLC.- Strong expertise in creating and reviewing test cases, identifying edge scenarios, and building robust test data.- Deep understanding of test coverage and QA lifecycle management.- Ability to leverage automation testing tools and frameworks to reduce manual effort.- Skilled in defining automation requirements and ensuring 360° QA coverage.Technical Skills- Proficiency in manual and automated testing methodologies (unit, integration, regression, UAT).- Strong experience with API testing (Postman, SoapUI) and SQL/database testing.- Hands-on with Selenium, JUnit, TestNG or equivalent automation tools.- Experience in performance/load testing using tools like JMeter or LoadRunner.- Familiar with JIRA, TestRail, or similar QA management systems.- Knowledge of CI/CD pipelines, agile frameworks, and DevOps collaboration.- Understanding of AWS/cloud infrastructure and microservices architecture.- Programming experience in Java, Python, or JavaScript.- ISTQB or equivalent QA certification is a plus.