Operations Manager

IIHMR University, Jaipur seeks a dynamic and experienced professional to serve as the Operations Manager - Auditorium. This role primarily involves overseeing sales and marketing efforts for the university’s auditorium, which has a seating capacity of 500 pax, while also assisting with operational aspects related to hosting external events and agencies. Qualification: Master’s/Bachelor’s degree in Hospitality Management, Business Administration, Sales, Marketing, or a related field. Required Skills: Strong negotiation skills with a demonstrated ability to close deals and enhance sales & marketing efforts. Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. Solid understanding of event logistics, operations, and technical requirements for large-scale gatherings. Familiarity with digital marketing tools, CRM software, and online booking platforms. Ability to multitask, prioritize workload, and thrive in a fast-paced environment. Additional Requirements: Flexibility to work irregular hours, including evenings and weekends, based on event schedules and client needs. A customer-centric approach with a commitment to delivering high-quality service and exceeding client expectations. Creative thinking and problem-solving skills to adapt strategies and overcome challenges in event planning and execution. Proactive and self-motivated with a keen attention to detail and accuracy in all tasks. Required Experience: Proven experience (at least 5 years) in sales, marketing, Administrative, and operations roles, preferably in banquet sales, event management, hospitality, or related industries. Preference will be given to those having corporate tie-up experience. Key Responsibilities: Develop and implement a strategic sales and marketing plan to maximize the utilization of the auditorium for external events, conferences, seminars, workshops, cultural programs, and other gatherings. Identify potential clients and target markets, including corporate entities, event organizers, educational institutions, government agencies, and community organizations. Build and maintain strong relationships with key stakeholders, influencers, and decision-makers in the event management industry. Promote the auditorium’s unique features, technical capabilities, amenities, and services to attract a diverse range of clients. Negotiate contracts, pricing, and terms with clients while ensuring profitability and adherence to university policies. Collaborate with the university’s marketing and communications team to develop promotional materials, digital marketing campaigns, and advertising strategies. Monitor industry trends, competitor activities, and market demands to adjust sales and marketing strategies accordingly. Coordinate and oversee the operational aspects of events held in the auditorium, ensuring smooth execution and customer satisfaction. Work closely with the facilities management team to schedule bookings, manage logistics, and handle technical requirements (e.g., sound, lighting, audiovisual equipment). Ensure compliance with health and safety regulations, venue policies, and contractual obligations during events. Supervise a team of event staff, including ushers, technicians, and support personnel, to deliver exceptional service and hospitality to clients and guests. Maintain accurate records of bookings, financial transactions, and client communications using appropriate software or systems.