Altair | Altair | Academic Customer Representative

2 days ago

bangalore, India Altair Full time

Transforming the Future with the Convergence of Simulation and Data

Global Academic Account Coordinator

Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own.

Job Summary:

Your mission is to onboard and manage our academic customers worldwide. Ensure our academic users access software, training and support through our online systems.

Inspire academics with our Simulation and Data Analytics technologies and to help them discover the value of our offerings. and promote usage of Altair Software among Academics (Students, Professors, research scholars etc.)

What You Will Do:

  • Ensure our academic users access software, training and support online using a single sign-on Altair One account.
  • Manage and improve the process of user registration, and hence manage the user account with our inhouse CRM System.
  • Provide complete support to academic users for user registration, software, licensing and support access issues, through - online community, email and via customer support ticketing system (service now).
  • Find areas to automate and scale our processes to increase efficiency and reduce friction for our customers to access our software.
  • Create videos, training material, articles and marketing content that introduces, promotes and increases usage of Altair Software among academics worldwide.

What You Will Need:

  • Master’s or bachelor’s degree in any discipline, with project management experience or MBA with project management and operations knowledge and experience.
  • Excellent oral and written communication skills in English are an absolute must, IELTS 7.5 and above preferred, any similar score or demonstration of highest English communication skills is required.
  • Ability to collaborate with all levels of technical users and management, complete knowledge of Outlook and Teams or similar corporate communication systems.
  • Excellent presentation skills and Proficiency in Microsoft office Word, PowerPoint and Excel.

How You Will Be Successful:

  • Envision the Future
  • Communicate Honestly and Broadly
  • Seek Technology and Business “Firsts”
  • Embrace Diversity and Take Risks

What We Offer:

· Will be trained intensively in a short period of time in Onboarding, user registration, account management and support processes.

· Exposure to International academic activities, interaction with Global Altair colleagues and academic partners,

· Will be taken on board brainstorming sessions and will encourage creative ideas for promoting Global academic business and Global brand recognition of Altair and its tools among students and professors worldwide.

· Free to explore own initiatives and ideas regarding scaling and improving efficiency of our user registration and account management processes.

Why Work With Us:

Altair is a global technology company providing software and cloud solutions in the areas of product development, high performance computing (HPC) and data analytics. Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.

For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration.

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