ODN Digital Services | Key Acccount Manager
1 day ago
About ODN:
ODN builds innovative e-commerce content solutions for online marketplaces and global brands.
We manage all the digital channels for a brand, providing a comprehensive content strategy, content production, and creative design solutions to consistently supply these channels with high-quality content in a quick turnaround time. This includes shoots, videos, GIFs, reels, stories, A+ content, brand stores, and more.
With 9 years of experience, ODN has served over 500 clients across more than 80 product categories in India, the APAC region, and the Middle East. We are also aggressively expanding into the US and European markets, solidifying our position as a leader in shop-now content and driving superior e-commerce conversions through compelling content.
Job Description
Role Overview:
We are seeking an experienced and detail-oriented Account Manager to join our team in the e-commerce industry. The ideal candidate will have a strong background in managing client accounts within an agency environment, particularly in the fashion category. This role requires expertise in e-commerce marketplaces and a deep understanding of fashion trends. The Account Manager will focus on building strong client relationships, managing data-driven insights, and driving growth through a blend of client relations and sales expertise.
Responsibilities:
- Develop and manage client relationships, acting as the primary point of contact to ensure satisfaction and long-term partnership.
- Leverage a strong understanding of the fashion category, to provide valuable insights and recommendations to clients.
- Utilize knowledge of e-commerce marketplaces to optimize clients’ product presence, performance, and growth on various platforms.
- Oversee large sets of data for both internal and client use, ensuring data accuracy and using insights to improve account performance.
- Identify and capitalize on growth opportunities for clients by using a strategic blend of client relations and sales techniques.
- Collaborate with internal teams to develop tailored e-commerce strategies that align with clients’ goals.
- Conduct regular analysis and reporting on account performance, presenting actionable insights to clients and stakeholders.
- Manage multiple client accounts effectively, prioritizing tasks to meet deadlines and deliver exceptional service.
Requirements:
- Proven experience as an Account or Category Manager in an agency or marketplace, ideally within the e-commerce / fashion industry.
- In-depth knowledge of the fashion category, with a strong focus on e-commerce market places.
- Familiarity with e-commerce marketplaces, including their operational standards, best practices, and performance metrics.
- Strong analytical skills with the ability to manage and interpret large datasets for business insights and account management.
- Excellent interpersonal and communication skills, with a blend of client relations and sales acumen.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Bachelor’s degree in Marketing, Business, Fashion, or a related field (preferred).
Why Join Us?
ODN offers a dynamic, growth-oriented environment where you’ll work with leading brands in a rapidly evolving industry. If you are passionate about e-commerce and possess the skills to make a difference, we’d love to have you on board
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