Jio | Customer Service Manager

3 weeks ago


india Jio Full time

We at Reliance Jio are currently hiring for open position of Customer Service Manager for Trivandrum and Vazhuthacaud, Kerala.


Requirements

Experience: 6 - 10 years in After Sales Service

Education: Diploma /B.E/ B.Tech (Preferred)


Job Description

  • Resource planning recruitment and deployment
  • Responsible for partner lifecycle management
  • To ensure onboarding quality
  • Take accountability of service deliverables
  • Ensure adequate manpower availability
  • Monitor daily performance
  • Motivate team and provide proper training
  • Visit partners, markets as required
  • Gather customer feedback
  • Mentor and counsel manpower
  • Motivate partners for timely targets
  • Handle escalations and ensure satisfaction
  • Coordinate with sales, service, network, finance teams
  • Participate in various business activities as required


Skill Set:


  • Relationship management
  • Delegation skills
  • Team management
  • Diversity management
  • Problem Solving skills
  • Functional skills
  • Experience in area/zone for DTH Industry / Device Operations,
  • Geography knowledge
  • Domain knowledge of DTH / Cable / Telecom/ Devices
  • Understanding of business training requirements



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