Current jobs related to Lead IT Support Engineer - bangalore - Chargebee
-
Lead Technical Support Engineer
1 week ago
bangalore, India Amura Health Full timeRole Overview We are looking for a Support Lead Engineer who can lead technical support operations, handle L3 escalations, and bridge the gap between customers and engineering. This role is perfect for someone with strong backend debugging skills (preferably Node.js exposure) and a problem-solving mindset. Key Responsibilities ● Lead and manage escalated...
-
Lead Technical Support Engineer
2 weeks ago
bangalore, India Bhash Software Labs Full timeJob Title: Lead Technical Support Engineer (2–4 Years) – BhashSMS Location: Bangalore Salary: ₹25,000 – ₹45,000 per month (₹30,000 target)
-
Lead Technical Support Engineer
1 week ago
bangalore, India Mareana Full timeLead Support Engineer Bangalore / Full-Time Job Description At Mareana, we build Enterprise-Scale AI/ML-powered products for Manufacturing, Sustainability and Supply Chain. We are looking for a highly skilled Lead Support Engineer to oversee day-to-day application support operations and lead the support team in ensuring system reliability, efficiency, and...
-
Chemical Engineer
1 week ago
bangalore, India Tek Support Full timeRole: Chemical Engineer Experience: 10+ years Location: remote Overview The Chemical Engineer who will support and train and the development, optimization, and oversight of pharmaceutical manufacturing processes. The role focuses on ensuring safe, compliant, and efficient production while maintaining strict quality standards. The position requires hands-on...
-
Lead Technical Support Engineer
1 week ago
bangalore, India Bhash Software Labs Full timeJob Title: Technical Support Lead Engineer (2–4 Years) – BhashSMSLocation: BangaloreSalary: ₹25,000 – ₹45,000 per month (₹30,000 target)Experience: 2–4 yearsJob Type: Full-time (Work From Office) About BhashSMSBhashSMS is one of India’s largest Bulk SMS, WhatsApp Business API, and Voice Communications providers, trusted by over 2,00,000+...
-
Lead AI Engineer
1 week ago
bangalore, India TekValue IT Solutions Full timeTechnical Skills: Expertise in machine learning, deep learning, NLP, and computer vision. Proficiency in frameworks like TensorFlow, PyTorch, LangChain, and Hugging Face. Experience with cloud platforms (AWS, Azure, GCP) and MLOps practices. Strong programming skills, particularly in Python. Leadership Skills: Proven ability to lead, mentor, and guide data...
-
Team Lead – IT Support
2 weeks ago
bangalore, India Sanganan IT Solutions Pvt Ltd. Full timeIT Support Team Structure – Microsoft 365 / Azure Location: Noida (or Singapore) WORK FROM NOIDA OFFICE, PLEASE DON'T APPLY IF YOU ARE LOOKING FOR HYBRID OR WORK FROM HOME Note: Immediate Joiner or a max 30-day notice period preferred Position Title: Team Lead – IT Support (Microsoft 365 / Azure) Department: Managed Services & Support Type: Full-time...
-
Lead Technical Support Engineer
2 weeks ago
bangalore, India Bhash Software Labs Full timeJob Title: Technical Support Lead Engineer (2–4 Years) – BhashSMSLocation: BangaloreSalary: ₹25,000 – ₹45,000 per month (₹30,000 target)Experience: 2–4 yearsJob Type: Full-time (Work From Office) About BhashSMS BhashSMS is one of India’s largest Bulk SMS, WhatsApp Business API, and Voice Communications providers, trusted by over...
-
bangalore, India IT Skylight Full timeWe are seeking an experienced Senior IT Support Engineer to join our growing IT solutions team. This role requires a highly skilled professional with strong Office 365, Azure, Windows Server, and desktop support expertise, along with the flexibility to work a 24/7 rota covering UK hours . ⚠️ Please apply ONLY if you meet all mandatory requirements....
-
Lead Technical Support Engineer
1 week ago
bangalore, India Observe.AI Full timeAbout UsObserve.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business.Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to...
Lead IT Support Engineer
3 weeks ago
Role Overview The Lead IT Support Engineer will be responsible for overseeing IT Support operations for Chargebee globally. This role requires both hands-on technical expertise and leadership skills to actively support IT Support Engineers in troubleshooting and resolving complex issues, guide the team effectively, ensure high-quality end-user support, and continuously improve IT service delivery processes. Key Responsibilities 1. Service Desk Management Lead and manage service desk operations: triage and prioritize tickets, manage SLAs, oversee L2/L3 escalations, and ensure high-quality resolution. Create and maintain a monthly IT shift roster to ensure adequate coverage. 2. Automation & Innovation Build and implement IT Support automations using AI and workflow tools to reduce manual effort and improve resolution times. Continuously identify opportunities to streamline support processes through automation. 3. End-User Support & Guidance Actively assist IT Support Engineers in troubleshooting complex issues, providing hands-on guidance and resolution support across macOS, Windows, browsers, peripherals, Wi-Fi access, and common SaaS sign-in/SSO problems. Serve as a go-to technical resource for the team, ensuring that support agents have the necessary expertise and direction to resolve end-user issues effectively. 4. Team Leadership & Mentoring Mentor and develop IT Support Engineers through coaching, shadowing, ticket reviews, runbook creation, and structured training programs. Define on-call/rotation coverage across time zones to ensure support continuity. 5. Knowledge, Runbooks & Training Build and maintain internal knowledge bases and user-facing documentation, promoting self-service and standard templates for faster resolution. Create, update, and maintain runbooks to ensure consistency and reliability in support processes. Develop and deliver a comprehensive training program for new joiners in the IT Support team. 6. Metrics & Reporting Own and track metrics including CSAT, SLA attainment, first-contact resolution, and ticket volumes. Implement dashboards for real-time and periodic reporting to leadership. Required Skills & Experience Mindset AI‑first, automation‑driven, detail‑oriented, and passionate about delivering a secure yet delightful employee experience. Curious mindset with a passion for continuous learning and sharing knowledge within the team. Experience 5+ years of IT support experience, including 1–2+ years leading a helpdesk/service desk or regional support function in a SaaS company. Technical Skills Strong experience supporting Google Workspace, Okta, Slack, Jamf or equivalent MDM solutions. Strong knowledge of ITSM processes such as problem management/RCA and change management, with hands-on experience in a modern ITSM tool (e.g., Freshservice). Proven expertise in runbook creation, maintenance, and documentation to ensure consistent and reliable support practices. Hands-on experience with the Freshservice ticketing system will be considered a strong advantage. Experience in building and maintaining IT Support automations using AI and workflow automation platforms (e.g., Zapier, n8n, or equivalent). Leadership & Communication Demonstrated people leadership skills, including coaching, conflict resolution, workload planning, interviewing, and stakeholder management. Excellent communication skills: crisp Slack/async updates, user-friendly documentation, and clear incident communications. Strong written, verbal, and listening skills with the ability to articulate effectively.
