Lead Technical Support Engineer
5 days ago
Lead Support Engineer Bangalore / Full-Time Job Description At Mareana, we build Enterprise-Scale AI/ML-powered products for Manufacturing, Sustainability and Supply Chain. We are looking for a highly skilled Lead Support Engineer to oversee day-to-day application support operations and lead the support team in ensuring system reliability, efficiency, and SLA compliance. The ideal candidate should prosses strong technical expertise in Python, Databases, DevOps tools, Jira, Log analysis, Sanity testing, Application monitoring, issue triaging along with excellent leadership and communication skills. What You'll Do Lead and manage daily support operations for critical applications and services Monitor application health and performance Perform log analysis and troubleshooting for production issues to ensure timely resolutions Proficient in code analysis with strong debugging skills Oversee triaging of incidents and manage escalations in collaboration with the DevOps and development teams Utilize Jira for issue tracking, prioritization and workflow management Support sanity testing post-deployment to validate stability and performance Ensure strict SLA compliance and drive continuous improvement to meet or exceed support KPIs Generate and present periodic reports to the Leadership Team (LT) on support activities, system health and performance metrics Collaborate with cross-functional teams to identify areas for support process optimization and automation Provide mentorship and guidance to junior team members in handling complex support issues Requirements & Skills Bachelor’s degree in computer science, Information Technology or related field 6-10 years of hands-on experience in delivering end-to-end support, including L2 and L3 activities 4+ years in data product support Very good hands-on experience in the Python, SQL etc Knowledge of Ne04j (Graph Database) is desirable Monitoring and troubleshooting SaaS application across cloud platforms Able to utilize Jira for issue tracking, prioritization and workflow management Familiar with DevOps tools (e.g.: Jenkins, Bitbucket/Git , Docker, Kubernetes, CI/CD pipelines) Good understanding of methodologies like Agile/Scrum Strong analytical and problem-solving skills Self-motivated, take initiative and assumes ownership Ability to work in a highly collaborative and fast-paced environment Excellent listening skills to fully understand the customer value requirements Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders Benefits Medical Insurance Gratuity Paid Time Off Employee referral bonus program Awesome coworkers About Mareana Founded in 2015, Mareana is an AI-powered software company with the mission of accelerating digital transformation in manufacturing, supply chain, and sustainability via our connected intelligence platform. Mareana’s platform uses AI/ML to rapidly connect disparate, siloed data across the entire business process, allowing our customers to shift their time and effort from data preparation to making complex business decisions intuitively, in real time. Our customers are market leaders in life sciences, chemicals, and general manufacturing who have realized over a billion dollars in business value by leveraging our platform. Our ethos of continuous innovation has been recognized by Gartner, who named us a “Cool Vendor in AI”. We have also been featured as a thought leader in Silicon Review and Manufacturing Insights magazine.
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Technical Lead
4 days ago
bangalore district, India Deluxe Full timeJob Title: Technical Lead Experience: 9+ years Location: Onsite Industry: Media & Entertainment About the Role We are looking for a Tech Lead with deep expertise in modern application development and technologies to provide technical leadership and guidance to our engineering team. This role is primarily focused on technical direction, mentorship, and...
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Technical Lead
1 week ago
bangalore district, India Bender Full timeJob Title: Technical Lead (E-Mobility) Company Profile: A growing German Subsidiary engaged in Marketing, Sales, after-sales service, Installation & Commissioning of Electrical Condition monitoring Systems, with a special reference to electrical safety, is a promise to our customers. Having tailor-made solutions for every application from Power Generation,...
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Lead Technical Support Engineer
5 days ago
Bangalore, India Mareana Full timeLead Support Engineer Bangalore / Full-Time At Mareana, we build Enterprise-Scale AI/ML-powered products for Manufacturing, Sustainability and Supply Chain. We are looking for a highly skilled Lead Support Engineer to oversee day-to-day application support operations and lead the support team in ensuring system reliability, efficiency, and SLA compliance....
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Engineering Technical Lead
2 weeks ago
bangalore district, India Quantique Minds Full timeAbout the job Quantique Minds is an expert-led technology company focused on building digital future through advanced AI, digital transformation, and industry-specific flagship platforms like Caring Touch, Optima Fusion, and BuildWeave that improve operational efficiency, reduce costs, and accelerate growth for enterprises across healthcare, small and medium...
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Technical Lead
3 days ago
bangalore district, India DataWeave Full timeWe are seeking a hands-on Technical Lead with deep expertise in distributed systems , microservices architecture , and Kubernetes . This role is ideal for someone passionate about building scalable, cloud-native platforms and driving engineering excellence through AI-assisted development . You will lead a team of engineers, influence architectural direction,...
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Mgr, Technical Support, Cloud
1 week ago
bangalore district, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
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Lead Technical Support Engineer
6 days ago
bangalore, India Mareana Full timeLead Support Engineer Bangalore / Full-Time Job Description At Mareana, we build Enterprise-Scale AI/ML-powered products for Manufacturing, Sustainability and Supply Chain. We are looking for a highly skilled Lead Support Engineer to oversee day-to-day application support operations and lead the support team in ensuring system reliability, efficiency, and...
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Lead Technical Support Engineer
5 days ago
Bangalore, India Mareana Full timeLead Support Engineer Bangalore / Full-Time Job Description At Mareana, we build Enterprise-Scale AI/ML-powered products for Manufacturing, Sustainability and Supply Chain. We are looking for a highly skilled Lead Support Engineer to oversee day-to-day application support operations and lead the support team in ensuring system reliability, efficiency, and...
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Technical Lead
4 days ago
bangalore district, India Movate Full timeKey Responsibilities Technical Leadership Lead design, architecture, and development of AI-driven applications using GenAI and Agentic AI frameworks . Mentor and guide a team of developers, ensuring high-quality code and best practices. Collaborate with product managers, data scientists, and stakeholders to define technical roadmaps. AI/ML Development...
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Technical Trainer
2 weeks ago
Bangalore, India Tek Support Full timeJob Title: Technical Trainer - Mechanical / Design / Industrial Engineering Location: Remote Job Type: Part-Time Job Summary: We are seeking an experienced and passionate Technical Trainer specializing in Mechanical, Design, and Industrial Engineering domains to develop, deliver, and evaluate training programs for engineers, technicians, and production...
