Travel Support Professional

1 week ago

india beBeeContactCenterSpecialist Full time

Customer Service Representative OpportunityWe are seeking a skilled and experienced customer service representative to join our team. As a key member of our operations, you will play a crucial role in delivering exceptional support to our clients.Key Responsibilities:Refund Management: Process refund requests and resolve billing discrepancies in a timely and professional manner.Customer Interaction: Handle guest inquiries and concerns with empathy and professionalism, ensuring a positive experience for our clients.Recommendations: Provide recommendations for local attractions and experiences that align with our clients' interests.Process Improvement: Identify opportunities to improve reservation processes and implement changes to enhance efficiency and effectiveness.Compliance: Ensure compliance with company policies and procedures at all times.Required Skills and Qualifications:A minimum of 1 year of experience in customer service, BPO, hotels, or vacation rentals serving US clients.Prior experience in reservations or sales is an added advantage.Benefits:This is a remote opportunity, allowing you to work from the comfort of your own home.The shift is aligned with US time zones, ensuring seamless communication with our clients.Additional Information:A strong focus on skills, experience, and voice quality holds higher value than formal degrees.Keyword: Contact Center Specialist

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