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Manager- Product Management
2 months ago
JD of Product Manager with L3 Team
Job Description:
As a Product Manager you will play a dual role in managing BMS product development and leading Agile teams. Your experience in L3 support and ticketing systems will be crucial in ensuring high-quality outcomes and effective resolution of technical issues. You will oversee the product lifecycle, facilitate Agile processes, and ensure that the team delivers solutions that meet customer needs and drive business value.
Key Responsibilities:
Leadership & Facilitation: Lead and facilitate Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Ensure adherence to Agile principles and foster a collaborative, high-performing environment. Product Vision & Strategy: Define and articulate the product vision and strategy for BMS solutions, aligning with company goals and customer requirements. Develop and maintain a comprehensive product backlog, prioritising features, user stories, and technical debt. Team Coordination: Act as a liaison between engineering teams, other Scrum Masters, and stakeholders to manage dependencies and align on delivery timelines. Provide guidance and remove impediments to facilitate smooth team operations. Market Research & Analysis: Conduct detailed market research and competitive analysis to identify trends and opportunities in the BMS sector. Use these insights to inform product strategy and decisions. Requirements & Specifications: Work closely with engineering teams to translate product requirements into technical specifications and actionable user stories. Ensure alignment with the product vision and user needs. Performance Monitoring: Monitor and analyze product performance metrics, customer feedback, and market trends. Iterate on product features based on performance data to ensure continuous improvement.L3 Support & Ticketing System Experience:
L3 Support Management: Oversee Level 3 (L3) support activities, ensuring timely and effective resolution of complex technical issues. Coordinate with support teams to handle high-priority tickets and escalations. Ticketing Systems: Utilize ticketing systems (, JIRA Service Management, ServiceNow) to track, manage, and resolve support tickets. Implement best practices for issue tracking, escalation, and resolution. Outcome-Based Performance: Focus on achieving outcome-based performance by setting clear KPIs and SLAs for support and product delivery. Analyze support data to identify trends and areas for improvement.Technical Expertise in Building Management Systems:
BMS Technologies: Extensive knowledge of BMS components, including HVAC systems, lighting control, energy management, and security systems. Familiarity with BMS communication protocols (, BACnet, Modbus) and industry standards. Integration & Optimization: Experience in integrating and optimizing various BMS subsystems for efficiency and performance. Data & IoT: Understanding of data analytics, IoT, and cloud computing technologies, with the ability to leverage these for system optimization and predictive maintenance.Qualifications:
Bachelor's degree in Engineering, Computer Science, Electrical Engineering, or a related field. A Master's degree is preferred. 8-12 years of experience in product management, Scrum Master roles, and L3 support within the BMS or building automation industry. Proven track record in managing product lifecycles, leading Agile teams, and handling complex technical support issues. Strong communication, leadership, and problem-solving skills.Preferred Qualifications:
Certifications such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or Certified Product Owner (CSPO). Experience with Agile project management tools (, JIRA, Trello) and ticketing systems (, ServiceNow). Familiarity with BMS software platforms like Tridium Niagara, Honeywell Webs-AX, Siemens Desigo CC, or Schneider Electric EcoStruxure.JD of Product Manager with L3 Team
Job Description:
As a Product Manager you will play a dual role in managing BMS product development and leading Agile teams. Your experience in L3 support and ticketing systems will be crucial in ensuring high-quality outcomes and effective resolution of technical issues. You will oversee the product lifecycle, facilitate Agile processes, and ensure that the team delivers solutions that meet customer needs and drive business value.
Key Responsibilities:
Leadership & Facilitation: Lead and facilitate Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Ensure adherence to Agile principles and foster a collaborative, high-performing environment. Product Vision & Strategy: Define and articulate the product vision and strategy for BMS solutions, aligning with company goals and customer requirements. Develop and maintain a comprehensive product backlog, prioritising features, user stories, and technical debt. Team Coordination: Act as a liaison between engineering teams, other Scrum Masters, and stakeholders to manage dependencies and align on delivery timelines. Provide guidance and remove impediments to facilitate smooth team operations. Market Research & Analysis: Conduct detailed market research and competitive analysis to identify trends and opportunities in the BMS sector. Use these insights to inform product strategy and decisions. Requirements & Specifications: Work closely with engineering teams to translate product requirements into technical specifications and actionable user stories. Ensure alignment with the product vision and user needs. Performance Monitoring: Monitor and analyze product performance metrics, customer feedback, and market trends. Iterate on product features based on performance data to ensure continuous improvement.L3 Support & Ticketing System Experience:
L3 Support Management: Oversee Level 3 (L3) support activities, ensuring timely and effective resolution of complex technical issues. Coordinate with support teams to handle high-priority tickets and escalations. Ticketing Systems: Utilize ticketing systems (, JIRA Service Management, ServiceNow) to track, manage, and resolve support tickets. Implement best practices for issue tracking, escalation, and resolution. Outcome-Based Performance: Focus on achieving outcome-based performance by setting clear KPIs and SLAs for support and product delivery. Analyze support data to identify trends and areas for improvement.Technical Expertise in Building Management Systems:
BMS Technologies: Extensive knowledge of BMS components, including HVAC systems, lighting control, energy management, and security systems. Familiarity with BMS communication protocols (, BACnet, Modbus) and industry standards. Integration & Optimization: Experience in integrating and optimizing various BMS subsystems for efficiency and performance. Data & IoT: Understanding of data analytics, IoT, and cloud computing technologies, with the ability to leverage these for system optimization and predictive maintenance.Qualifications:
Bachelor's degree in Engineering, Computer Science, Electrical Engineering, or a related field. A Master's degree is preferred. 8-12 years of experience in product management, Scrum Master roles, and L3 support within the BMS or building automation industry. Proven track record in managing product lifecycles, leading Agile teams, and handling complex technical support issues. Strong communication, leadership, and problem-solving skills.Preferred Qualifications:
Certifications such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or Certified Product Owner (CSPO). Experience with Agile project management tools (, JIRA, Trello) and ticketing systems (, ServiceNow). Familiarity with BMS software platforms like Tridium Niagara, Honeywell Webs-AX, Siemens Desigo CC, or Schneider Electric EcoStruxure.
Long Description
JD of Product Manager with L3 Team
Job Description:
As a Product Manager you will play a dual role in managing BMS product development and leading Agile teams. Your experience in L3 support and ticketing systems will be crucial in ensuring high-quality outcomes and effective resolution of technical issues. You will oversee the product lifecycle, facilitate Agile processes, and ensure that the team delivers solutions that meet customer needs and drive business value.
Key Responsibilities:
Leadership & Facilitation: Lead and facilitate Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Ensure adherence to Agile principles and foster a collaborative, high-performing environment. Product Vision & Strategy: Define and articulate the product vision and strategy for BMS solutions, aligning with company goals and customer requirements. Develop and maintain a comprehensive product backlog, prioritising features, user stories, and technical debt. Team Coordination: Act as a liaison between engineering teams, other Scrum Masters, and stakeholders to manage dependencies and align on delivery timelines. Provide guidance and remove impediments to facilitate smooth team operations. Market Research & Analysis: Conduct detailed market research and competitive analysis to identify trends and opportunities in the BMS sector. Use these insights to inform product strategy and decisions. Requirements & Specifications: Work closely with engineering teams to translate product requirements into technical specifications and actionable user stories. Ensure alignment with the product vision and user needs. Performance Monitoring: Monitor and analyze product performance metrics, customer feedback, and market trends. Iterate on product features based on performance data to ensure continuous improvement.L3 Support & Ticketing System Experience:
L3 Support Management: Oversee Level 3 (L3) support activities, ensuring timely and effective resolution of complex technical issues. Coordinate with support teams to handle high-priority tickets and escalations. Ticketing Systems: Utilize ticketing systems (, JIRA Service Management, ServiceNow) to track, manage, and resolve support tickets. Implement best practices for issue tracking, escalation, and resolution. Outcome-Based Performance: Focus on achieving outcome-based performance by setting clear KPIs and SLAs for support and product delivery. Analyze support data to identify trends and areas for improvement.Technical Expertise in Building Management Systems:
BMS Technologies: Extensive knowledge of BMS components, including HVAC systems, lighting control, energy management, and security systems. Familiarity with BMS communication protocols (, BACnet, Modbus) and industry standards. Integration & Optimization: Experience in integrating and optimizing various BMS subsystems for efficiency and performance. Data & IoT: Understanding of data analytics, IoT, and cloud computing technologies, with the ability to leverage these for system optimization and predictive maintenance.Qualifications:
Bachelor's degree in Engineering, Computer Science, Electrical Engineering, or a related field. A Master's degree is preferred. 8-12 years of experience in product management, Scrum Master roles, and L3 support within the BMS or building automation industry. Proven track record in managing product lifecycles, leading Agile teams, and handling complex technical support issues. Strong communication, leadership, and problem-solving skills.Preferred Qualifications:
Certifications such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or Certified Product Owner (CSPO). Experience with Agile project management tools (, JIRA, Trello) and ticketing systems (, ServiceNow). Familiarity with BMS software platforms like Tridium Niagara, Honeywell Webs-AX, Siemens Desigo CC, or Schneider Electric EcoStruxure.