Senior ITSM Specialist

3 days ago

guntur, India beBeeItsm Full time

Job Overview:We are seeking an experienced IT Service Management professional to join our team. As a Senior ITSM Specialist, you will be responsible for the day-to-day management of our IT service desk operations.Key Responsibilities:Service Desk Operations: Manage and resolve customer requests in a timely and efficient manner, ensuring high levels of customer satisfaction.Incident Management: Investigate, analyze, and resolve incidents within agreed-upon timeframes, minimizing impact on business operations.Problem Management: Identify root causes of incidents and implement permanent fixes to prevent future occurrences.Change Management: Develop and implement changes to IT services, ensuring minimal disruption to business operations.Required Skills and Qualifications:ITIL Foundation Certification: Hold a valid ITIL Foundation certificate, demonstrating a strong understanding of IT service management principles.Experience with Freshservice: Have hands-on experience with Freshservice, including configuration, customization, and administration.Automation and Scripting: Possess skills in automation and scripting, with experience in implementing workflows, SLAs, and integrations with other enterprise tools.Excellent Communication: Demonstrate excellent communication and stakeholder management skills, with the ability to collaborate with cross-functional teams.

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