Student Conversion Manager

Malvern’s Vision is to be a trusted global partner in education, delivering pathways, language experiences, and university services that transform lives and shape futures through innovation and collaboration, supporting our Mission to equip students for success through language experiences, university pathways, and career-focused learning, and help our partners grow through innovative education services.Our company values are PASSION in that we are driven by a deep passion for education, inspiring students and partners to achieve excellence and success. EXPERTISE in our extensive experience in international education, we deliver trusted, cutting-edge support to students and partners. CREATIVITY in embracing fresh ideas and innovation, crafting dynamic learning experiences and tailored solutions for a changing world. CHANGE-MAKING to drive positive change through education, innovation, and a commitment to making a lasting impact on society and the environment. COLLABORATION to build strong partnerships and foster teamwork, creating a supportive environment where everyone can thriveMain ResponsibilitiesThe Student Conversion Manager will be responsible for working with the Director of Sales Operations to manage our Student Conversion Officers. The overall position will support our international sales strategy and driving student conversion. They will work closely with a range of different stakeholders including managing a team of staff and working with a team of stakeholders including sales teams, colleagues from our centres, and admissions team. This role is responsible for managing the results of the student conversion officers, but may be asked to support on other projects, including support at sales events, administrative work, and other projects supporting the student experience and sales operations. Key TasksManage a team of staff to meet company targets.Support the meeting of sales targets across the business, supporting our conversion officers to be successful in their roles of working with the sales Team, to have students book credibility interviews, upload documents on CAS shield and ensure uploaded documents are correct .Train staff to see continual improvement of services provided by the teamProblem solve barriers to recruitment.Proactively see potential issues and seek solutionsEnsure all data reporting is correct, updating records on student recruitment informationDrive a team to meet KPI'sLead by example of taking part in the key tasks of conversion staff as listed below: Speak with students directly to understand any barrier to their study, and resolve them Conduct mock interviews with students and provide meaningful feedback to have them improve Review interview results and conduct resits to make sure students improve Ensure document requirements are met, up to date, and correct. Help students understand the next step in their journey and action them to take those steps (document submission, deposit paying, interview booking, etc)Provide reporting and data analysis on regional performanceCollate travel plans from students including visa status, accommodation details and current locationCollaborate and coordinate across with teams regarding product knowledge and trainingWork cooperatively with stakeholders to ensure good channels of communication and exchange of relevant data.Provide excellent customer service to our stakeholders and studentsIdentifying and implementing improvements to customer service at all levels within the organisation.To proactively support group planning, training team development activities and initiatives.Participate in cross-network sales and marketing initiatives.Knowledge, Skills and Experience Essential5+ years experience in student recruitment / conversion to UK HE productsNative level English ability, exceptional verbal and written communications skills.2+ years experience in team leadership / managementEducated to degree levelSignificant overseas experience in the context of study or workTrack record of leading a team to achieving outstanding performanceConfident working with people from different culture and backgroundsExperience of updating records and processing dataAbility to analyse and conceptualise with strong communication skills and a passion for education and training.IT proficiency with Microsoft Office products.Ability to work effectively in a team and independently.Team leadership to achieve resultsCompletion Oriented with attention to detail.Initiative taking and proactive to solves problemsCommunication - proven influencing skills, interpersonal skills and diplomacy with the ability to motivate and persuade othersSelf-motivation with excellent planning and organisation skills.Attention to detail, with strong understanding of both people and process.Flexibility and adaptability with the ability and willingness to work occasional evenings and weekends, and to travel internationally if required. DesirableMasters level degree from the UKWork Experience in the UKAdvanced IT skills such as pivot tables, and advanced CRM systems / Student Record SystemsUnderstanding Finance reporting and processes within Higher Education This job specification is not exhaustive and may involve the fulfillment of other duties as deemed required by the organisation.Please submit your application to careers@malvernplc.com