Advanced SaaS Support Specialist

4 days ago


vellore, India beBeeSoftware Full time

Experience the excitement of being a skilled Software Support Specialist in our fast-paced global teamWe're seeking a talented professional with strong SaaS expertise and exceptional communication skills to provide top-notch support via various channels.Main ResponsibilitiesDeliver timely, accurate, and empathetic support through multiple touchpoints.Analyze customer insights and data to identify recurring issues and recommend improvements.Collaborate with Product and Engineering teams to provide feedback on customer pain points.Contribute to knowledge base development and ongoing improvement initiatives.Investigate system behavior, troubleshoot root causes, and share technical insights.This is an excellent opportunity to gain exposure to modern SaaS models, scalable support processes, and cross-functional work in a dynamic environment.RequirementsA minimum of 2 years of experience in Technical/Application Support within SaaS, e-commerce, or enterprise software environments.Background in Computer Science or related fields.Strong understanding of B2B SaaS products and customer lifecycle.Hands-on experience with support platforms like Freshdesk, Zendesk, Salesforce, ServiceNow, etc.Basic understanding of APIs, Webhooks, Postman, Insomnia, and ability to read code in Python or JavaScript.



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