Senior Manager/Associate Director

Get To Know Us FirstWho We AreAt interface.ai, we're redefining the future of banking with AI. Our cutting-edge Generative AI-powered platform serves over 100 banks and credit unions, delivering hyper-personalized customer interactions across voice, chat, and employee-assisting solutions.Our mission:To make banking effortless, intelligent, and profitable—enhancing user experience while boosting revenue and efficiency for financial institutions.We're not just another AI company. Our proprietary AI, built 100% in-house, is designed for zero-shot learning, achieving 90%+ accuracy on Day 1. With a world-class team from Microsoft, ISB, and IIMs, and a 1,800% growth rate in the last year, we're shaping the future of AI in financial services.Join us to build something transformative.Careers - https://interface.ai/open-positionsLinkedIn - https://www.linkedin.com/company/interface-ai/About the RoleWe are seeking a Senior Engineering Manager – Product Engineering to lead the design, development, and delivery of customer-facing products that serve millions of users.This role is for a hands-on engineering leader who combines deep technical acumen, product intuition, and operational excellence — someone who thrives on solving complex engineering problems while delivering user experiences that feel magical.You'll lead multiple high-performing teams across geographies, driving the execution of product features, scalability initiatives, and AI-first innovations. You'll collaborate closely with Product, Design, Data Science, and Customer teams to translate business goals into technical roadmaps that deliver measurable outcomes.You will be the engineering bar-raiser — setting the tone for technical excellence, speed, and accountability across the organization.What You'll OwnAs a Senior Engineering Manager, you will own the complete delivery and quality of our product engineering initiatives:- Lead the technical direction, architecture, and quality bar for customer-facing product systems.- Drive execution, velocity, and reliability across multiple teams to meet business goals.- Instill a 10x engineering culture focused on autonomy, impact, and craftsmanship.- Partner with Product and Design to shape customer experiences with an AI-first mindset, leveraging LLMs, personalization, and automation.- Ensure that engineering teams execute with extreme ownership, from idea to production to iteration.- Manage and grow top-tier engineering talent, creating a culture of learning and excellence.- Interface with customers and product managers across time zones to understand needs, gather feedback, and translate insights into technical priorities.- Deliver with predictability and precision, driving programs that meet scope, schedule, and quality goals.- Establish and scale engineering best practices in clean code, observability, performance, CI/CD, and quality automation.What You'll Do- Be Hands-On: Stay deeply involved in hands-on coding, technical decisions, designing systems, and driving optimizations. Lead by example with clarity and technical depth.- Drive Engineering Quality: Implement mechanisms for continuous improvement in architecture, testing, and reliability. Be the champion for quality and excellence in everything shipped.- AI-First Product Delivery: Partner with AI and Data teams to embed AI capabilities — recommendations, personalization, conversational features — across core products.- Raise the Bar: Coach teams on scalable design patterns, coding practices, and problem-solving approaches that improve velocity and maintainability.- Program Management: Own complex, multi-quarter initiatives — ensuring clear communication, predictable delivery, and risk mitigation.- Stakeholder Alignment: Collaborate across Product, CX, Sales, and Customer Engineering to align priorities and manage dependencies effectively.- Measure and Optimize: Define success metrics (latency, quality, user engagement) and drive accountability through data-driven insights.- Mentor Future Leaders: Develop engineering managers, leads, and senior engineers into high-impact contributors.What We're Looking ForRequired Qualifications- Experience: 10+ years in software engineering, with at least 4 years managing high-performing product or platform engineering teams.- Hands-On Technical Expertise: Strong background in system design, scalable architectures, APIs, and modern frameworks. Ability to deep-dive into code, architecture, and data flows.- Extreme Ownership: Proven track record of end-to-end accountability for product delivery, reliability, and quality.- Technical Excellence: Demonstrated ability to raise the engineering bar, set coding standards, and lead through technical rigor and innovation.- Product and Customer Orientation: Experience working closely with product teams and customers to align engineering efforts with business value.- AI-First Mindset: Strong understanding or experience integrating AI/ML systems (recommendations, personalization, chatbots, predictive analytics) into products.- B2C Scale Experience: Hands-on leadership in scaling large consumer-facing systems (web, mobile, or voice).- Program Management Discipline: Exceptional organizational and execution skills; able to manage cross-team dependencies and large-scale releases.- Communication: Outstanding written and verbal communication; can articulate complex technical topics to executives and customers.- Culture Builder: Passion for developing teams that value autonomy, ownership, collaboration, and continuous learning.Preferred Qualifications- Experience in FinTech, Conversational AI, or AI-driven personalization products.- Track record of leading globally distributed teams across time zones.- in high-growth, high-accountability environments.What Makes This Role Special- You'll be the engineering multiplier — leading teams that build delightful, AI-powered customer experiences.- You'll define and enforce engineering excellence, ensuring our products are fast, reliable, and future-proof.- You'll have a seat at the table shaping product strategy, technical direction, and customer success.- You'll operate in a global, fast-paced environment, collaborating across functions and time zones.- You'll inspire a new generation of engineers to think AI-first, build fast, and deliver with purpose.