Executive Director of Hotel Operations

1 week ago

nellore, India beBeeLeadership Full time

Hotel Executive Assistant Manager Job OpportunityWe are seeking a seasoned and dynamic Hotel Executive Assistant Manager to support the General Manager in overseeing all aspects of hotel operations.Key Responsibilities:Oversee daily hotel operations and provide operational guidance to the General Manager.Assign tasks to department heads and monitor performance to ensure adherence to hotel policies and standard operating procedures.Represent the hotel in the hospitality industry, local community, and trade associations.Monitor guest feedback across platforms and drive service recovery processes.Ensure compliance with operational controls, SOPs, policies, and service standards.Resolve guest complaints promptly and implement effective service recovery strategies.Maintain accurate records, including cash flow sheets, guest floor limits, AR aging reports, and direct billing.Foster owner loyalty through proactive communication and delivering consistent business results.Assist the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.Build strong relationships with hotel staff, department heads, and other departments to enhance overall efficiency and execution of special events.Conduct regular audits on par stock to ensure all necessary hotel supplies are adequately stocked.Ensure effective and timely communication regarding hotel policies and procedures.Be available 24/7 to respond to any guest or staff emergencies.Collaborate with the sales team for corporate client handling and new client acquisition as needed.We are looking for a candidate with a minimum of 5 years of experience in a managerial role within hotel operations. The ideal candidate will have proven leadership, organizational, and communication skills, as well as the ability to work night shifts (7 PM to 4 AM IST), Monday through Saturday. Strong problem-solving skills and a guest-first mindset are essential for this role.What We Offer:A competitive salary package.A collaborative and supportive remote work environment.The opportunity to work with a dedicated and professional team.

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