Digital Customer Experience Specialist

20 hours ago

Jamnagar, India beBeeCustomer Full time

CX Specialist - APACAre you a highly skilled technical professional with strong customer support skills?This role involves providing expert technical and customer support for our products, attending events, updating support materials, and interacting with customers online and in person. You will handle service tickets via email, live chat, remote support, and phone calls for assigned regions.You will be responsible for:Handling service tickets via email, live chat, remote support, and phone calls for the assigned regions.Processing English tickets from CIS, India, and Southeast Asia regions.Supporting dental events and visits to local dealers.Creating and updating troubleshooting guides.Monitoring and responding to inquiries on social media platforms.We are looking for someone with experience using Zendesk and SAP ERP systems, basic understanding of IT infrastructure and hardware, troubleshooting abilities, experience in digital dentistry, CAD/CAM, or the dental industry, and over 3 years of experience in a company engaged in B2B business.Benefits include:Opportunity to work with a global provider of 3D intraoral scanners and an all-in-one digital dentistry platform.Collaborative workflow environment.Professional development opportunities.About the Role: As a CX Specialist - APAC, you will play a critical role in delivering exceptional customer experiences and driving business growth. If you have a passion for technology, excellent communication skills, and a drive to succeed, we encourage you to apply for this exciting opportunity.Requirements:Experience using Zendesk and SAP ERP systems.Basic understanding of IT infrastructure and hardware, with troubleshooting abilities.Experience in digital dentistry, CAD/CAM, or the dental industry.Over 3 years of experience in a company engaged in B2B business.Preferred Skills:A degree in dentistry (including dental hygiene and dental technology).Work experience in relevant industries.Proficient in SAP.Selection Process: The selection process includes CV screening, screening call, first interview, second interview, salary negotiation, and onboarding.

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