Strategic AI Leader

2 weeks ago

pushkar, India beBeeArtificial Full time

Customer Success Manager for AI Implementationnoon is seeking a highly skilled Customer Success Manager to lead the implementation of artificial intelligence (AI) solutions. As a key member of our team, you will play a vital role in embedding AI into all aspects of customer-facing channels.The ideal candidate will have 5-8 years of experience in Customer Success, Customer Experience, or Digital Transformation and a proven track record of integrating AI solutions in large/complex organizations with clear outcomes. A bachelor's degree in computer science or an MBA from a top-tier institute would be an advantage.In this role, you will own Consumer AI strategy for the group business spanning all customer touchpoints, craft strategies, and implement them. Your responsibilities will include leveraging data to identify key opportunities in specific domains, conceptualizing and implementing AI-powered workflows, cross-collaborating with different teams, developing and implementing co-pilot for chat and inbound support, and upskilling CS teams to familiarize and actively use AI capabilities.Key Responsibilities:Leverage data to identify key opportunities in specific domains such as productivity, retention & experience and propose suitable AI tool(s) with measurable impactConceptualize and implement AI powered workflows with an objective to reduce contact rate, reduce handling time and analyze customer sentiment for a tailored resolutionCross-collaborate with different teams mainly technology, product, data engineering, business and commercial and consolidate consumer insights into systems for decision makingDevelop and implement Co-pilot for chat and inbound support, leveraging insights from customer sentiments, pain point, customer profile & knowledge base to craft instantaneous unique responses specifically tailored to solve customer's concernsUse data and summarization of past customer interactions and personalize customer experiences across different channelsUpskill the CS teams to familiarize and actively use AI capabilities including prompt construction and data interpretationPartner with L&D and create relevant courses and playbooksDesign a feedback loop between engineering, CS and product teams to continuously evolve capabilitiesDefine and track key success metrics such as CSAT, Contact Deflection, AI Adoption and Resolution RatesTurn success into stories, how AI helped business in streamlining support and it's cost impactRequirements:Bachelor's degree in computer science or MBA from a top tier institute or a professional course in AI from a recognized institution would be an advantage5-8 years of experience in Customer Success, Customer Experience or Digital TransformationProven track record of integrating AI solutions in large/complex organizations with clear outcomesExcellent cross-functional communication – comfortable working with tech and non-tech teamsExcellent in analyzing complex, unorganized and large database and storytellingProven ability to translate business and functional pain-points into clear AI/Tech solutionsBonus - Experience in SaaS, e-commerce, or high-growth tech environmentsWhat You'll Need:To excel in this role, you should be someone who thrives in a fast-paced environment, is resourceful and adaptable, and has a deep bias for action. We're looking for people with high standards who understand that hard work matters.

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