Analyst

15 hours ago

bangalore, India MUFG Full time

About the Role:

Position Title: Client Service Desk

Corporate Title: Analyst

Reporting to: Supervisor

Location: Bangalore

Job Profile:
Purpose of Role:
The objective of this role is to develop and implement best practices to drive positive client
experience and proactively lead operational efficiency efforts and process improvements.
The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirement, including front office, compliance and operational groups across the organization.
As part of the team, administrator will be an individual contributor role and will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties.

Main Responsibilities:
Registration & verification process of Transaction Banking products and services such as GCMS Plus, FOREX, Trade Manager.
Responsibilities includes various server registrations for different product platforms such as
COMSUITE, MBCC (AS400), GPS & GPH. Coverage will include new customer on boarding setups and existing customer maintenance requests such as account/user maintenance.
Support and contribute to projects relating to the enhancement of operational efficiency for
administrative work and tasks within Transaction Banking.
Support the line manager in conducting daily operations with great attention to accuracy and detail.
Supporting team members in workflow and project work.
Support operational efficiency and the risk management framework for Transaction Banking.
Will be responsible for completing client transaction & service requirements in accordance with the bank‘s policies and procedures.
Liaise with internal and external stakeholders on a daily basis.
Ensure high quality customer experience and reduce process/documentary redundancies to
maintain client satisfaction.
Support and educate clients on various products of the Bank and be an advisor for the client on
solutions.

Technical Capabilities:
Capable of analysing clients‘ perspective in various situations and determine positive or negative behaviour for opportunities to gain agreement.
Able to apply questioning skills for in-depth analysis of attitudes, situations, problems and priorities to determine optimum strategy on how to deal with them.
A team player, eager to support and learn, and can foster collaborative working relationships across the organization.
Able to identify and manage both transactional and operational risks.
Good analytical and problem solving skills

Candidate Profile :
Sound knowledge of various products like Trade finance, Remittances, Bank Guarantees & General Banking like RTGS/NEFT etc.
Client Service Experience is required.
Knowledge of Transaction banking products and services including GCMS Plus, Forex, Trade
Manager etc is of importance.
Knowledge of product platforms including Comsuite, MBCC (AS400), GPS, GPH is preferred.
Excellent communication and negotiation skills.
Bachelor’s degree/University degree or equivalent experience.
Experience of 3-7 years in Banking or Financial organisation.

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