Customer Support Specialist
4 days ago
About the RoleWe are looking for a Customer Support Specialist to deliver exceptional service and ensure customer satisfaction by resolving issues efficiently. The ideal candidate will serve as the primary point of contact for customers, handling inquiries, troubleshooting problems, and providing accurate information about products or services.Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, or ticketing systems in a timely and professional manner.Troubleshoot product or service issues and provide effective solutions.Maintain accurate records of customer interactions and resolutions in CRM systems.Escalate complex issues to the appropriate internal teams and follow up until resolution.Gather customer feedback and share insights with product and operations teams.Maintain a positive, empathetic, and professional attitude toward customers at all times.Meet performance targets for response time, resolution rate, and customer satisfaction.Assist in creating help articles, FAQs, and user guides to enhance customer self-service.Required Skills & QualificationsBachelor’s degree in Business Administration, Communication, or a related field (preferred).Excellent communication, listening, and problem-solving skills.Proficiency in CRM software (e.g., Zendesk, Freshdesk, HubSpot, or Salesforce Service Cloud).Ability to handle multiple queries simultaneously and remain calm under pressure.Strong written and verbal English (additional languages are a plus).Preferred SkillsExperience supporting SaaS, e-commerce, or technology products.Familiarity with ticketing systems, live chat, and call center tools.Knowledge of basic technical troubleshooting.Customer-centric mindset and attention to detail.
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Customer Support Specialist
1 week ago
bangalore, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Specialist
2 weeks ago
bangalore, India NextBigE Full timeLocation: Sector 7, NoidaJoining: ImmediateSalary (CTC): 15,000-20,000Experience: 2 years at leastSpecialty: If worked in E-Commerce and B2B It will be beneficialSoftware Knowledge: EMail, WhatsApp, MS ExcelCompany DescriptionNextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across various...
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Customer Support Specialist
1 week ago
bangalore, India Scry AI Full timePosition: Customer Support Specialist Location: India (Remote) Employment Type: Full-Time Schedule: Monday to Friday, Day Shift Experience: 2+ Years in Customer Support, Helpdesk, or Client Success Company Description Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...
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Customer Support Specialist
2 weeks ago
bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Customer Support Specialist
3 weeks ago
bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Customer Support Specialist
2 weeks ago
bangalore, India CamCom Full timeAbout CamCom CamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensures accurate, objective, and consistent results that transforms industries and redefines quality. Job Title: Customer Support Specialist Location:...
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Customer Support Specialist
1 week ago
Bangalore, India CamCom Full timeAbout CamCom CamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensures accurate, objective, and consistent results that transforms industries and redefines quality. Job Title: Customer Support Specialist Location:...
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Customer Support Specialist
3 days ago
Bangalore, India CareerUS Solutions Full timeAbout the Role We are looking for a Customer Support Specialist to deliver exceptional service and ensure customer satisfaction by resolving issues efficiently. The ideal candidate will serve as the primary point of contact for customers, handling inquiries, troubleshooting problems, and providing accurate information about products or services. Key...
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Customer Support Specialist
2 weeks ago
bangalore, India ScopeX Full timeNote - This is a remote opportunity to start with but will be shifted to a onsite role (based out of B'lore) in a month.IMP - Be kind and let qualified candidates apply. This is a critical role in a fast paced startup, we are looking for qualified candidates with at-least 1+ year of relevant experience, please apply only if you are aligned with our...
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Customer Support Specialist
2 weeks ago
bangalore, India ScopeX Full timeNote - This is a remote opportunity to start with but will be shifted to a onsite role (based out of B'lore) in a month. IMP - Be kind and let qualified candidates apply. This is a critical role in a fast paced startup, we are looking for qualified candidates with at-least 1+ year of relevant experience, please apply only if you are aligned with our...
