Customer Support Specialist
6 days ago
Note - This is a remote opportunity to start with but will be shifted to a onsite role (based out of B'lore) in a month.IMP - Be kind and let qualified candidates apply. This is a critical role in a fast paced startup, we are looking for qualified candidates with at-least 1+ year of relevant experience, please apply only if you are aligned with our requirements. We're ScopeX, one of the fastest growing fintech startup in the EU market that leverages innovative technology to help Indians in Europe save on interbank fees and access competitive exchange rates when sending money home. We have a loyal customer base of over 25,000 NRI's across Europe that trust us with their transfers back home.Our team consists of industry leaders who have experience working with some of the biggest brands across the globe.Key Responsibilities:Customer Support: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.Issue Resolution: Efficiently resolve customer complaints and issues, ensuring high customer satisfaction.Onboarding Specialist: Welcome new users and guide them through the onboarding process, ensuring they understand how to use ScopeX’s features and benefits.Account Setup Assistance: Assist users in setting up their accounts, including KYC processes and inviting friends as a referral program.Personalized Support: Provide personalized support to new users, addressing any questions or concerns during the onboarding phase.Product Knowledge: Maintain a deep understanding of ScopeX’s products and services to provide accurate information and support.Feedback Management: Gather user feedback and communicate it to the relevant teams to help improve our products and services.Documentation: Create and maintain support documentation, SOPs, FAQs, and help guides for users.Team Collaboration: Work closely with the product, engineering, and marketing teams to address customer concerns and improve the overall user experience.Reporting: Track and report on customer support metrics and trends, identifying areas for improvement.Qualifications:Education: Bachelor’s degree in any discipline. A background in business, communication, or related fields is a plus.Experience: 1+ years of experience in B2C customer support. Experience in fintech company is preferred.Skills:Excellent verbal and written communication skills.Proficiency in using CRM tools preferably HubSpot.Strong problem-solving abilities and a customer-centric mindset.Ability to work independently and as part of a team.Ability to manage multiple tasks and prioritize effectively.What We Offer:Competitive salary and benefits package.Opportunity to work in a fast-growing fintech startup.A collaborative and supportive work environment.Opportunities for professional growth and development.Flexible working hours and remote work options.
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Customer Support Specialist
2 days ago
bangalore, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Specialist
6 days ago
bangalore, India NextBigE Full timeLocation: Sector 7, NoidaJoining: ImmediateSalary (CTC): 15,000-20,000Experience: 2 years at leastSpecialty: If worked in E-Commerce and B2B It will be beneficialSoftware Knowledge: EMail, WhatsApp, MS ExcelCompany DescriptionNextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across various...
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Customer Support Specialist
4 days ago
bangalore, India Scry AI Full timePosition: Customer Support Specialist Location: India (Remote) Employment Type: Full-Time Schedule: Monday to Friday, Day Shift Experience: 2+ Years in Customer Support, Helpdesk, or Client Success Company Description Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...
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Customer Support Specialist
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bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Customer Support Specialist
1 week ago
bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Customer Support Specialist
6 days ago
bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Customer Support Specialist
5 days ago
bangalore, India CamCom Full timeAbout CamCom CamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensures accurate, objective, and consistent results that transforms industries and redefines quality. Job Title: Customer Support Specialist Location:...
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Customer Support Specialist
4 days ago
Bangalore, India CamCom Full timeAbout CamCom CamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensures accurate, objective, and consistent results that transforms industries and redefines quality. Job Title: Customer Support Specialist Location:...
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Customer Support Specialist
5 days ago
bangalore, India ScopeX Full timeNote - This is a remote opportunity to start with but will be shifted to a onsite role (based out of B'lore) in a month. IMP - Be kind and let qualified candidates apply. This is a critical role in a fast paced startup, we are looking for qualified candidates with at-least 1+ year of relevant experience, please apply only if you are aligned with our...
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Customer Support Specialist
4 days ago
Bangalore, India CamCom Full timeAbout CamCom CamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensures accurate, objective, and consistent results that transforms industries and redefines quality. Job Title: Customer Support Specialist Work Type:...
