Credit Card Disputes Subject Matter Expert

1 week ago

agra, India beBeeExpertise Full time

Dispute Resolution SpecialistWe are seeking Credit Card Disputes Subject Matter Experts to join our team.You will serve as a key escalation point and case investigations agent, tackling customer scenarios and taking action to resolve issues and inquiries following Mastercard rules and guidelines and Regulation Z compliance.This includes fraud and non-fraud cases. As a subject matter expert in Mastercard processes, you will assist junior agents on the team with questions and complex scenarios.To succeed in this role, you should possess exceptional analytical skills, be able to communicate effectively with customers, and have a strong understanding of Mastercard's dispute resolution process.Your responsibilities will include investigating disputes, communicating with customers, and collaborating with internal teams to resolve issues.In addition, you will provide training and guidance to junior agents, ensuring that they have the necessary knowledge and skills to perform their duties effectively.As a Dispute Resolution Specialist, you will play a critical role in maintaining high levels of customer satisfaction and ensuring that disputes are resolved efficiently and fairly.

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