Front Office Manager

2 weeks ago

udaipur, India Kezan consulting Full time

Overview: The Front Office Manager plays a crucial role in ensuring the smooth operation of the front desk and reception area of the business. They are responsible for overseeing all front office functions and guest relations, contributing significantly to the overall guest experience and satisfaction.Key Responsibilities:Supervising the front desk staff and ensuring excellent customer serviceManaging reservations and room assignmentsTraining and coaching front desk team membersHandling guest inquiries and complaintsEnsuring compliance with health and safety regulationsMonitoring and maintaining the lobby and public areasOverseeing check-in and check-out proceduresManaging billing and payment transactionsCoordinating with other departments to ensure guest satisfactionPreparing regular reports and budgetsImplementing and maintaining front office policies and proceduresHandling VIP guests and special requestsAssisting with recruitment and performance evaluationsParticipating in regular meetings and training sessionsEnsuring efficient use of resources and controlling costsRequired Qualifications:Bachelor's degree in Hospitality Management or relevant fieldProven experience as a Front Office Manager or similar roleDemonstrated leadership and supervisory skillsExcellent communication and interpersonal abilitiesProficiency in hotel management softwareStrong problem-solving and decision-making capabilitiesExceptional organizational and multitasking skillsIn-depth knowledge of customer service principles and practicesAbility to work flexible hours and handle pressureThorough understanding of front office operations and proceduresKnowledge of health and safety regulations and security protocolsFinancial acumen and budget management skillsCertification in Hospitality Management is a plusAttention to detail and a focus on quality service deliveryAbility to inspire and motivate a diverse team

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