Online Learning Programs Manager

2 weeks ago

tumakuru, India beBeeTeamLeader Full time

At Emeritus, our unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches.We seek an experienced team leader to oversee online learning programs end-to-end, managing teams, driving process excellence, and collaborating with cross-functional teams.Operational ManagementOversee the course readiness lifecycle, ensuring timely setup and maintenance, aligning to standard operating procedures (SOPs) and quality benchmarks.Review course configurations for consistency and compliance with academic guidelines.Manage course end activities, including closure reports, survey tracking, and completion analysis.Team LeadershipLead and mentor Learning Management System (LMS) Coordinators to drive accountability, efficiency, and quality in execution.Monitor workload distribution, performance metrics, and deliverables to ensure adherence to service level agreements (SLAs).Support skill development and knowledge sharing within the team to foster operational excellence.Cross-Functional CollaborationWork closely with Program Delivery, Product, Marketing, and IT teams to ensure smooth program launches and issue resolution.Liaise with Global Partner Teams to coordinate blended course requirements and maintain partner satisfaction.Serve as the point of escalation for LMS-related challenges and coordinate timely resolutions.Process Improvement and ReportingIdentify and implement process enhancements to increase efficiency, scalability, and learner satisfaction.Track and analyze course readiness metrics, learner engagement trends, and operational performance through dashboards and reports.Collaborate with data and reporting teams to automate recurring tasks and improve visibility across teams.Stakeholder ManagementAct as primary point of contact for internal and external stakeholders on LMS-related matters.Ensure adherence to academic and operational standards while meeting partner expectations.Support audits, documentation updates, and change management initiatives as required.

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