Customer Experience Optimizer

16 hours ago


varanasi, India beBeeCloud Full time

Customer Service Optimization ExpertWe are seeking a seasoned professional to optimize customer service operations by leveraging expertise in Salesforce Service Cloud and Genesys Cloud CX.Key Responsibilities:Illustrate the architecture of Salesforce Service Cloud and its integrations within customer service processes.Provide in-depth knowledge of CRM integrations, focusing on ticketing and agent-facing interfaces.Promote expertise on Genesys Cloud CX, including pairing with ticketing systems and CRM integrations.Offer guidance on choosing Genesys over other platforms like Zendesk, highlighting unique use cases.Required Skills and Qualifications:Extensive experience in Salesforce Service Cloud, preferably in a CS/CX leadership role.Familiarity with Genesys Cloud CX and understanding of its differences from traditional ticketing systems.Expertise in configuring CRM integrations and operational workflows for customer service teams.Able to articulate trade-offs between CRM systems and when one solution is more suitable.



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