Database Support

Location: Delhi

Role Type: Full-time, Permanent

Salary Range: 6-10 LPA

Role Overview

We are seeking a skilled Database Support & Implementation Engineer to serve as a key technical resource for our Hospital ERP solution. This role involves both backend database support (customizations, performance tuning, troubleshooting) and client-facing implementation responsibilities (installation, onboarding, training). The ideal candidate has strong expertise in SQL and experience working in ERP or healthcare domains.

Key Responsibilities

1. Database Support & Customization

• Respond to daily client requests involving data updates, corrections, and report generation at the database level.

• Develop, maintain, and modify stored procedures, triggers, functions, and views to deliver client-specific customizations.

• Optimize SQL queries, stored procedures, and indexes for performance improvements.

• Perform data migration, cleansing, validation, and transformation tasks.

• Troubleshoot and resolve database-related issues raised by clients.

• Ensure data integrity, consistency, and compliance with relevant healthcare data security and privacy standards.

2. Installation, Configuration & Onboarding

• Deploy and configure the Hospital ERP application and its database components in clients’ infrastructure (on-premise or cloud).

• Support the initial setup, configuration, and migration of client data during onboarding.

• Provide technical guidance and training to client IT teams during installation, go-live, and stabilization phases.

• Document installation procedures, environment configurations, versioning changes, and onboarding checklists.

• Coordinate closely with internal teams (development, QA, product) to ensure smooth deployment transitions.

3. Support & Communication

• Act as primary contact for database-level support requests from clients.

• Log, categorize, prioritize, and resolve support tickets within defined SLAs.

• Escalate complex issues appropriately to development or architecture teams.

• Maintain a record of customizations, versioning history, and client-specific changes.

• Participate in periodic reviews and retrospective sessions with clients to address recurring issues and plan improvements.

Skills & Competencies

**Must-Have / Core Skills**

• Strong experience in Microsoft SQL Server (or equivalent RDBMS)

• Proficiency in T‑SQL, stored procedures, triggers, functions, views, indexing, query optimization

• Hands-on experience with database installation, backup, restore, disaster recovery, and migration processes

• Solid problem-solving skills, attention to detail, and analytical mindset

• Good communication skills to interact with clients and internal stakeholders

• Ability to multitask, manage priorities, and deliver under pressure

**Desirable / Plus**

• Experience or familiarity with MySQL, Oracle, or other relational databases

• Previous work in ERP systems (especially healthcare ERP)

• Understanding of .NET / C# / APIs / web services would help in cross‑component troubleshooting

• Knowledge of database security best practices, encryption, auditing

• Experience in cloud database environments (Azure SQL, AWS RDS, etc.)

• Certifications (e.g. Microsoft Certified: Azure Database Administrator / SQL Server)

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or related discipline

• 2 to 5 years of hands-on experience in database support, database development, or ERP implementation

• Experience in client-facing roles (installation/onboarding/support) is preferred

• Certification in SQL Server / Database Administration will be a plus.