Database support

Location: Delhi Role Type: Full-time, Permanent Salary Range: 6-10 LPA Role Overview We are seeking a skilled Database Support & Implementation Engineer to serve as a key technical resource for our Hospital ERP solution. This role involves both backend database support (customizations, performance tuning, troubleshooting) and client-facing implementation responsibilities (installation, onboarding, training). The ideal candidate has strong expertise in SQL and experience working in ERP or healthcare domains. Key Responsibilities 1. Database Support & Customization • Respond to daily client requests involving data updates, corrections, and report generation at the database level. • Develop, maintain, and modify stored procedures, triggers, functions, and views to deliver client-specific customizations. • Optimize SQL queries, stored procedures, and indexes for performance improvements. • Perform data migration, cleansing, validation, and transformation tasks. • Troubleshoot and resolve database-related issues raised by clients. • Ensure data integrity, consistency, and compliance with relevant healthcare data security and privacy standards. 2. Installation, Configuration & Onboarding • Deploy and configure the Hospital ERP application and its database components in clients’ infrastructure (on-premise or cloud). • Support the initial setup, configuration, and migration of client data during onboarding. • Provide technical guidance and training to client IT teams during installation, go-live, and stabilization phases. • Document installation procedures, environment configurations, versioning changes, and onboarding checklists. • Coordinate closely with internal teams (development, QA, product) to ensure smooth deployment transitions. 3. Support & Communication • Act as primary contact for database-level support requests from clients. • Log, categorize, prioritize, and resolve support tickets within defined SLAs. • Escalate complex issues appropriately to development or architecture teams. • Maintain a record of customizations, versioning history, and client-specific changes. • Participate in periodic reviews and retrospective sessions with clients to address recurring issues and plan improvements. Skills & Competencies **Must-Have / Core Skills**• Strong experience in Microsoft SQL Server (or equivalent RDBMS)• Proficiency in T‑SQL, stored procedures, triggers, functions, views, indexing, query optimization • Hands-on experience with database installation, backup, restore, disaster recovery, and migration processes • Solid problem-solving skills, attention to detail, and analytical mindset • Good communication skills to interact with clients and internal stakeholders • Ability to multitask, manage priorities, and deliver under pressure **Desirable / Plus**• Experience or familiarity with My SQL, Oracle, or other relational databases • Previous work in ERP systems (especially healthcare ERP)• Understanding of. NET / C# / APIs / web services would help in cross‑component troubleshooting • Knowledge of database security best practices, encryption, auditing • Experience in cloud database environments (Azure SQL, AWS RDS, etc.)• Certifications (e.g. Microsoft Certified: Azure Database Administrator / SQL Server) Qualifications & Experience • Bachelor’s degree in Computer Science, Information Technology, or related discipline • 2 to 5 years of hands-on experience in database support, database development, or ERP implementation • Experience in client-facing roles (installation/onboarding/support) is preferred • Certification in SQL Server / Database Administration will be a plus.