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kanpur, India beBeeTeamLead Full time

Job OverviewWe are seeking a high-performing Team Lead Associate to join our team. As a key member of our organization, you will be responsible for leading and managing the performance of your team.About the RoleLead and manage a team to achieve exceptional results and deliver outstanding customer service.Develop and implement effective coaching and feedback strategies to enhance team performance and productivity.Take ownership of escalated requests and ensure timely resolutions that meet customer expectations.Conduct regular check-ins with the client to provide updates on team performance and trends.Facilitate learning sessions to improve associate technical and communication skills.Perform administrative tasks such as sending daily capacity reports and weekly performance dashboards.Key ResponsibilitiesManage team performance and identify areas for improvement.Develop and implement action plans to address performance gaps.Collaborate with the client to understand their needs and expectations.Maintain accurate records of team performance and progress.Ensure seamless communication and collaboration within the team.RequirementsBachelor's degree in Business Administration or related field.Minimum 3 years of experience in a leadership role.Excellent communication, coaching, and problem-solving skills.Ability to work in a fast-paced environment and prioritize tasks effectively.Strong analytical and problem-solving skills.BenefitsWe offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

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