Styleverse lifestyle pvt Ltd | Customer Support Executive | bangalore
2 weeks ago
Customer Support Executive
About the job
Customer Support Executive delivers all aspects of support for TIGC products such as usability,
content search and answers to customers inquiries.
The Customer Support Executive will be providing effective and well-mannered support to
customers in relation to their product or service by Phone, Chat and Email. This includes active
focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the
vital action is taken to resolve a customer’s query.
YOUR DAILY TASKS
Respond to customer’s enquiries relating to information, product and fault calls resolving
as many queries as possible on the first interaction
Take inbound and make outbound calls to resolve and/or route customers across service
delivery.
Log and classify all calls and requests for assistance in the customer relationship
management system
Filter and call out enquiries related to other aspects of the business and handover to the
appropriate department
Handle the resolution process for customers relating to data and applications for a
particular product/s and contact
Coordinate enquiry resolution progress and proactively call customers with a status
update or resolution if queries cannot be resolved on initial interaction
Follow the appropriate procedures to respond to issues and update our customers when
outages of a major nature occur
Call out problems affecting several customers or influencing the timely resolution of one
customer’s enquiry, including customer concerns to the team leader and other support,
sales, engineering, or resolver groups as appropriate
Recognize and raise recurring problems, inferior processes, or outdated procedures
Accept additional projects or areas of responsibility that will improve the team’s
performance
What Do You Need To Bring
2+ years of Email/Chat/Voice Process experience.
BA/ BS / BCom degree or educational equivalent
Business level, both written and spoken fluency in English
Experience in a customer service or contact center environment preferred
The ability to learn and become specialists in products and develop a sound
understanding
Positive approach to undertake additional projects and responsibilities from time to time
Strong working knowledge of external systems, PC-based internet, and software
applications (Internet, Microsoft Office - Outlook, Word, Excel)
Ability to work independently while making sound business decisions on case
information.
Well-developed sense of urgency and follow-through
Time Management and Adherence to schedules
Willingness to work hard and have fun doing it
Competencies:
Customer Focus
Listening
Problem Solving
Composure
Drive for Results
Ethics and Values
Integrity and Trust
ENGLISH & HINDI Mandatory
Working Hours : Rotation shift & Week offs
Work Location: Bangalore
Our Benefits:
Who We Are:
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bangalore, India Styleverse lifestyle pvt Ltd Full timeCustomer Support ExecutiveAbout the jobCustomer Support Executive delivers all aspects of support for TIGC products such as usability,content search and answers to customers inquiries.The Customer Support Executive will be providing effective and well-mannered support tocustomers in relation to their product or service by Phone, Chat and Email. This includes...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeJob Title: Retention Marketing Manager Location: Bangalore Experience: 5-7 Years Employment Type: Full-Time About Us The Indian Garage Co. (TIGC) is a fast-growing fashion brand, redefining men’s and women’s style for Gen Z and millennials. With a tech-driven approach and a strong customer base, we aim to enhance customer retention and loyalty...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeJob Title: Retention Marketing ManagerLocation: Bangalore Experience: 5-7 Years Employment Type: Full-Time About UsThe Indian Garage Co. (TIGC) is a fast-growing fashion brand, redefining men’s and women’s style for Gen Z and millennials. With a tech-driven approach and a strong customer base, we aim to enhance customer retention and loyalty through...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeAbout companyA brief story around the brand – Started in 2012, by Anant Tanted, with a mission of liberating the spirit of adventure and individuality, to present India with Men’s Global Fast Fashion. The decade was not easy, but the vision was strong. Fast forward to 2022, we are a leading, fast paced fashion brand which aims to make your everyday...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeAbout company A brief story around the brand – Started in 2012, by Anant Tanted, with a mission of liberating the spirit of adventure and individuality, to present India with Men’s Global Fast Fashion. The decade was not easy, but the vision was strong. Fast forward to 2022, we are a leading, fast paced fashion brand which aims to make your everyday...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeAbout companyA brief story around the brand – Started in 2012, by Anant Tanted, with a mission of liberating the spirit of adventure and individuality, to present India with Men’s Global Fast Fashion. The decade was not easy, but the vision was strong. Fast forward to 2022, we are a leading, fast paced fashion brand which aims to make your everyday...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeAbout companyA brief story around the brand – Started in 2012, by Anant Tanted, with a mission of liberating the spirit of adventure and individuality, to present India with Men’s Global Fast Fashion. The decade was not easy, but the vision was strong. Fast forward to 2022, we are a leading, fast paced fashion brand which aims to make your everyday...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeAbout company A brief story around the brand – Started in 2012, by Anant Tanted, with a mission of liberating the spirit of adventure and individuality, to present India with Men’s Global Fast Fashion. The decade was not easy, but the vision was strong. Fast forward to 2022, we are a leading, fast paced fashion brand which aims to make your everyday...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeAbout companyA brief story around the brand – Started in 2012, by Anant Tanted, with a mission of liberating the spirit of adventure and individuality, to present India with Men’s Global Fast Fashion. The decade was not easy, but the vision was strong. Fast forward to 2022, we are a leading, fast paced fashion brand which aims to make your everyday...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeAbout companyA brief story around the brand – Started in 2012, by Anant Tanted, with a mission of liberating the spirit of adventure and individuality, to present India with Men’s Global Fast Fashion. The decade was not easy, but the vision was strong. Fast forward to 2022, we are a leading, fast paced fashion brand which aims to make your everyday...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeAbout company A brief story around the brand – Started in 2012, by Anant Tanted, with a mission of liberating the spirit of adventure and individuality, to present India with Men’s Global Fast Fashion. The decade was not easy, but the vision was strong. Fast forward to 2022, we are a leading, fast paced fashion brand which aims to make your everyday...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeAbout companyA brief story around the brand – Started in 2012, by Anant Tanted, with a mission of liberating the spirit of adventure and individuality, to present India with Men’s Global Fast Fashion. The decade was not easy, but the vision was strong. Fast forward to 2022, we are a leading, fast paced fashion brand which aims to make your everyday...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeJob descriptionJob Role: Product ManagerCompany DescriptionSince 2012, The Indian Garage Co. has been on a mission to revolutionize Indian fashion, becoming a leading brand in Men's Casual Wear. Our vision is to set trends and offer a dynamic experience. Experiencing rapid growth from a 30 crore to a 300 crore+ brand in the last three years, we have secured...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeJob descriptionJob Role: Product ManagerCompany DescriptionSince 2012, The Indian Garage Co. has been on a mission to revolutionize Indian fashion, becoming a leading brand in Men's Casual Wear. Our vision is to set trends and offer a dynamic experience. Experiencing rapid growth from a 30 crore to a 300 crore+ brand in the last three years, we have secured...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeJob description Job Role: Product Manager Company Description Since 2012, The Indian Garage Co. has been on a mission to revolutionize Indian fashion, becoming a leading brand in Men's Casual Wear. Our vision is to set trends and offer a dynamic experience. Experiencing rapid growth from a 30 crore to a 300 crore+ brand in the last three years, we have...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeAbout companyA brief story around the brand – Started in 2012, by Anant Tanted, with a mission of liberating the spirit of adventure and individuality, to present India with Men’s Global Fast Fashion. The decade was not easy, but the vision was strong. Fast forward to 2022, we are a leading, fast paced fashion brand which aims to make your everyday...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeAbout company A brief story around the brand – Started in 2012, by Anant Tanted, with a mission of liberating the spirit of adventure and individuality, to present India with Men’s Global Fast Fashion. The decade was not easy, but the vision was strong. Fast forward to 2022, we are a leading, fast paced fashion brand which aims to make your everyday...
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bangalore, India Styleverse lifestyle pvt Ltd Full timeAbout companyA brief story around the brand – Started in 2012, by Anant Tanted, with a mission of liberating the spirit of adventure and individuality, to present India with Men’s Global Fast Fashion. The decade was not easy, but the vision was strong. Fast forward to 2022, we are a leading, fast paced fashion brand which aims to make your everyday...
